topic Re: Arlo Pro 4 Showing AC Power Disconnected Error in Arlo Pro 4

Arlo Pro 4 Showing AC Power Disconnected Error

vshpere — Wed, 14 May 2025 15:38:11 GMT

Hi,

I'm receiving the following message from my Arlo device:

"AC power has been disconnected from your Arlo device. Activity zones are currently disabled."

Everything was working perfectly just a week ago, and I've had an active paid subscription for months.

Could you please assist me in resolving this?

Thanks!

Re: Arlo Pro 4 Showing AC Power Disconnected Error

StephenB — Wed, 14 May 2025 17:57:22 GMT

@vshpere wrote:

"AC power has been disconnected from your Arlo device. Activity zones are currently disabled."

Everything was working perfectly just a week ago, and I've had an active paid subscription for months.

Double check that the camera is still in your subscription plan.

If it is, then I'd try restarting the camera next.

Re: Arlo Pro 4 Showing AC Power Disconnected Error

vshpere — Wed, 14 May 2025 19:33:25 GMT

I can see it in my subscription plan.

Tried restarting.

Still having the same issue

Re: Arlo Pro 4 Showing AC Power Disconnected Error

ShayneS — Wed, 14 May 2025 21:21:53 GMT

Have you tried removing and add back the activity zones?

Aer you using AC power or battery?

Re: Arlo Pro 4 Showing AC Power Disconnected Error

vshpere — Wed, 14 May 2025 21:30:40 GMT

Removing them is not possible in the new app.

I'm using battery

Re: Arlo Pro 4 Showing AC Power Disconnected Error

StephenB — Wed, 14 May 2025 23:00:28 GMT

@vshpere wrote:

Removing them is not possible in the new app.

You should be able to remove the zones. Activity Zones are in the camera settings (as they were before).

If you think the error message is in the way, try powering the camera first, and then remove the zones.

Re: Arlo Pro 4 Showing AC Power Disconnected Error

vshpere — Thu, 15 May 2025 06:21:40 GMT

I tried now. Still the same problem

Re: Arlo Pro 4 Showing AC Power Disconnected Error

StephenB — Thu, 15 May 2025 13:09:14 GMT

@vshpere wrote:

I tried now. Still the same problem

I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - in hopes they can assist.

What happens when you try to delete the zones? Is the menu item grayed out? Or is the issue something else?

Re: Arlo Pro 4 Showing AC Power Disconnected Error

vshpere — Thu, 15 May 2025 14:50:17 GMT

I can delete them from browser.

But it won't record. I can see the camera live.

Is it because I'm on two plans?

Screenshot: https://imgur.com/a/iTGKOZz

Re: Arlo Pro 4 Showing AC Power Disconnected Error

ShayneS — Fri, 16 May 2025 23:19:41 GMT

Can you PM me with the account email.

Re: Arlo Pro 4 Showing AC Power Disconnected Error

vshpere — Sat, 17 May 2025 09:02:14 GMT

So I removed unit in the app, added it back and pressed sync (Physically). Now it works

Re: Arlo Pro 4 Showing AC Power Disconnected Error

ShayneS — Mon, 19 May 2025 21:33:18 GMT

Thanks for the update.