topic Re: Customer Support Phone Number in Arlo Pro 4

Customer Support Phone Number

dts1 — Tue, 01 Apr 2025 19:15:30 GMT

One of my cameras is off line but it is due to either the battery being dead or the solar panel not working; but no one will assist. When I try the chat box, it says offline. Been trying for 3 days with no luck. No support on the website at all.

I should cancel my account and post on the web there is no SUPPORT at Arlo.

No email address either. can't reach anyone to help me.

Re: Customer Support Phone Number

BrookeN — Tue, 01 Apr 2025 19:17:07 GMT

Can you provide what troubleshooting steps you have tried so I do not repeat something that was already done? Also, are you attempting to access support through the Arlo app?

Re: Customer Support Phone Number

rathwo — Wed, 30 Apr 2025 16:54:22 GMT

I changed Internet Providers last week and now the camera won't work. I have tied the "Chat" route, but can't find any of the taps I am suppose to tap on. This is a big problem

Re: Customer Support Phone Number

StephenB — Tue, 29 Apr 2025 21:13:07 GMT

@rathwo wrote:

I changed Internet Providers last week and now the camera won't work.

Did you change your wifi network name and password?

If the camera is still in your account, then the easiest next step is to set the wifi network name and password back to what you were using with the old ISP.

Re: Customer Support Phone Number

jguerdat — Wed, 30 Apr 2025 13:42:32 GMT

And PLEASE stop posting personal info on the internet.

Re: Customer Support Phone Number

BrookeN — Mon, 05 May 2025 16:04:47 GMT

@rathwo were you able to get the device working again on the account?