topic Re: Is my HUB bad? in Arlo Pro 4

Is my HUB bad?

layres890 — Fri, 18 Apr 2025 23:05:18 GMT

I'm having issues with my SmartHub for my Pro 4 XL going from a steady blue to either a steady amber or blinking amber. I have reset it several times but in less 24 hours after going a steady blue it starts blinking/steady amber. It is sitting right next to my modem and router. I've switched the ethernet cable just to make sure that it wasn't the cable. Didn't help. Because of this, my cameras aren't working.

Re: Is my HUB bad?

StephenB — Sat, 19 Apr 2025 00:06:23 GMT

@layres890 wrote:

I'm having issues with my SmartHub for my Pro 4 XL going from a steady blue to either a steady amber or blinking amber. I have reset it several times but in less 24 hours after going a steady blue it starts blinking/steady amber. It is sitting right next to my modem and router. I've switched the ethernet cable just to make sure that it wasn't the cable. Didn't help. Because of this, my cameras aren't working.

Is the smarthub showing up as off-line in the app?

If the smathub is right next the router/modem, then try putting it as far away from them as the cable can reach. The radio in the router might be interfering the the smarthub radio.

Re: Is my HUB bad?

jguerdat — Sat, 19 Apr 2025 13:53:01 GMT

FWIW, I see this once in a while here. There appears to be nothing wrong with my system so it may boil down to any loss of connection to the servers due to any interruption anywhere in the internet (or the Arlo servers aren't responding for some reason). You can note times and check with your ISP but I suspect that won't get you anywhere.

Re: Is my HUB bad?

layres890 — Sun, 20 Apr 2025 00:37:43 GMT

I moved it as far away from my router and modem and it stayed solid blue for less than 24 hours. It is back to blinking amber.

Re: Is my HUB bad?

StephenB — Sun, 20 Apr 2025 12:09:52 GMT

@layres890 wrote:

I moved it as far away from my router and modem and it stayed solid blue for less than 24 hours. It is back to blinking amber.

See if you can ping the smarthub. That would confirm that the ethernet connection between the smarthub and the router is working properly.