topic Re: Can´t cancel my subscription!! in Arlo Pro 4

Can´t cancel my subscription!!

emrano — Sun, 30 Mar 2025 17:23:06 GMT

I have tried to cancel my subscription for the whole week but all I get is a blank page!

Tried to find Arlo support, just to realise there is no active support only a chattbot. Customer service for this product is rock bottom!

I have tried theese steps

Click Settings > Subscription.

Click Cancel Subscription,

Verify cancel subscription

BLANK SCREEN!!!! HAPPENS NOTHING

Re: Can´t cancel my subscription!!

BrookeN — Mon, 31 Mar 2025 17:58:42 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Can´t cancel my subscription!!

emrano — Mon, 31 Mar 2025 19:32:39 GMT

Thanks for your Quick reply. I tried one more last time but in cognition mode and that solved the problem.

Re: Can´t cancel my subscription!!

BrookeN — Mon, 31 Mar 2025 20:02:48 GMT

Perfect thank you for letting me know. Have a great rest of your week.