topic Camera offline after changing batteries in Arlo Pro 4

Camera offline after changing batteries

layres890 — Sun, 30 Mar 2025 19:28:52 GMT

I had to change the batteries on 2 of my cameras. They came up just fine and showed online. After several hours, they went offline again. My 3rd camera was working and then went offline although it still had about 30% of battery. Had someone come over today to change batteries again and they all three came back online and show 100% battery but they are now offline and I get the message to charge the battery - this device's battery is too low. Connect a compatible charger to charge the battery. When I go to Device Info - it shows the battery at 100%. I have unplugged the HUB completely and left it off for about 10 minutes and brought it back up and still no luck.

Re: Camera offline after changing batteries

jguerdat — Mon, 31 Mar 2025 13:36:20 GMT

Try reinserting the camera batteries to get the cameras back to a known state.

Re: Camera offline after changing batteries

layres890 — Mon, 31 Mar 2025 14:44:46 GMT

I have reinserted the batteries. The system works for an hour or so and then goes down again. On the Device Info, it shows the batteries at 100% but I still get the error message.

Re: Camera offline after changing batteries

jguerdat — Tue, 01 Apr 2025 14:37:09 GMT

That would tend to suggest a signal strength and/or interference issue. Try bringing one camera indoors for testing to see what happens.