topic Re: Pro 4 in Arlo Pro 4

Pro 4 going offline

Ian_speeding — Fri, 21 Mar 2025 21:53:40 GMT

Hi I was wondering if anyone has had a issue with the pro 4 and pro 3 going off line since Tuesday 18 March for no reason they have been in the same places for atleast 5 years the pro 4 is connected directly to the WiFi network and the 3 to the base station both are out side they work if I bring them inside and restart them but as soon as I put them back into the housing they go off line ? Any advice I would really appreciate it

Re: Pro 4

jguerdat — Fri, 21 Mar 2025 13:20:55 GMT

You might want to check with your neighbor to see if they've added or changed anything that could be interfering with the signals. Are the cameras both on the same side of the house or nearly so?

Re: Pro 4

Ian_speeding — Sat, 22 Mar 2025 06:59:14 GMT

Thank you for your response no neighbours cctv all work it randomly came back online first of all the camera furthest away from the hub then the one closest I had 2 notifications then it went offline again and is still off. The cameras are one on the drive at the front and one across the garage roof at the rear of the house

Re: Pro 4

StephenB — Sat, 22 Mar 2025 12:47:28 GMT

@Ian_speeding wrote:

Thank you for your response no neighbours cctv all work it randomly came back online first of all the camera furthest away from the hub then the one closest I had 2 notifications then it went offline again and is still off. The cameras are one on the drive at the front and one across the garage roof at the rear of the house

I suggest measuring the wifi speed at your camera locations using your phone. You can use the free Ookla speedtest app for this - making sure mobile data is turned off when you run the test.

You are looking for a consistent speed of at least 2 mbps at the camera location (hopefully higher to give you some margin).

Re: Pro 4

Ian_speeding — Sat, 22 Mar 2025 22:35:43 GMT

Good evening I checked at the closest camera next to it as I didn't get chance to get the ladders out the speed is

191 Mbps download and

236Mbps upload so this looks like it's well within the speed requirements

Re: Pro 4

StephenB — Sat, 22 Mar 2025 22:55:30 GMT

@Ian_speeding wrote:

236Mbps upload so this looks like it's well within the speed requirements

Agreed.

Re: Pro 4

Ian_speeding — Sun, 23 Mar 2025 07:59:29 GMT

Thanks any ideas where to go from here ?

Re: Pro 4

StephenB — Sun, 23 Mar 2025 11:53:55 GMT

@Ian_speeding wrote:

Thanks any ideas where to go from here ?

Do you use a smarthub? Or are the cameras directly connected to your home wifi?

Re: Pro 4

Ian_speeding — Sun, 23 Mar 2025 13:03:37 GMT

They are on the smart hub vmb4000r3

Re: Pro 4

jguerdat — Sun, 23 Mar 2025 13:52:51 GMT

While this may be tilting at windmills, the VMB4000 is known to have a number of issues these days for some reason. Remove one camera from the base and connect it to your WiFi to see if that helps.

Re: Pro 4

StephenB — Sun, 23 Mar 2025 17:28:39 GMT

@Ian_speeding wrote:

They are on the smart hub vmb4000r3

Are you using a wifi mesh (or access points) for your main wifi? Or just a single router?

Is the base near the router?

Re: Pro 4

Ian_speeding — Sun, 23 Mar 2025 19:10:35 GMT

Base is plugged into the router and there is a mesh kit it was installed in March April last year and hasn't faulted at all in that time

Re: Pro 4

StephenB — Sun, 23 Mar 2025 23:41:34 GMT

@Ian_speeding wrote:

there is a mesh kit it was installed in March April last year

That invalidates the wifi speed test, as you were might have been connected to a mesh element and not the primary router.

You might try that test again, but this time turn off the mesh elements (other than the router). The idea is that since the router and base are close to each other, the router wifi speed the router should be nearly identical to the base.

@Ian_speeding wrote:

Base is plugged into the router

If the base is right next to the router, there can be some RF interference (the router radio signal can sometimes overwhelm the base receiver). We generally suggest putting the base as far away from the router as the ethernet cable will reach (~6 feet). That can improve the connection quality.