topic Re: App update is terrible and Arlo offers no support in Arlo Pro 4

How do I set up a schedule with the new app?

Heatmc — Tue, 18 Mar 2025 18:14:33 GMT

Does anyone else hate the new Arlo app updates? I’m thinking we may have to switch to ring cameras so that we can set them up the way we want to. And Arlo will not give us any live support. They just keep getting giving us old videos of the old app. Can anyone help?

Re: App update is terrible and Arlo offers no support

ShayneS — Mon, 10 Mar 2025 21:43:40 GMT

Hi @Heatmc

Can you provide more detail regarding the symptom you are experiencing and I'll do my best to assist.

Re: App update is terrible and Arlo offers no support

Heatmc — Thu, 13 Mar 2025 00:58:39 GMT

We were able to set up a schedule but would like to record all animals, people, packages, and vehicles but ONLY be notified when people, vehicles, packages are detected. This was how we used to have it set up so we were not constantly getting notifications on our phones with every squirrel that ran across our yard. How can we set that up with the new app interface?

Re: App update is terrible and Arlo offers no support

StephenB — Thu, 13 Mar 2025 01:00:11 GMT

@Heatmc wrote:

We were able to set up a schedule but would like to record all animals, people, packages, and vehicles but ONLY be notified when people, vehicles, packages are detected. This was how we used to have it set up so we were not constantly getting notifications on our phones with every squirrel that ran across our yard. How can we set that up with the new app interface?

What subscription do you have?

Re: App update is terrible and Arlo offers no support

Rzr24 — Thu, 13 Mar 2025 18:32:21 GMT

Yes mine sucks too since the update my iPad feed won’t work.wont load, just to previous day, only loads 2 or 3 pics. It sucks I’ve contacted support and no help,

Re: App update is terrible and Arlo offers no support

Rzr24 — Thu, 13 Mar 2025 18:33:22 GMT

Yes help us. My feed won’t work since update on my iPad any help will be appreciated

Re: App update is terrible and Arlo offers no support

Heatmc — Thu, 13 Mar 2025 19:45:03 GMT

I’m not sure the name if the plan. I know we pay $12 a month. Do we have to now pay more so we can maintain our set up? If so, how much more per month? I’m not sure it is with it given how difficult it is to get support.

Re: App update is terrible and Arlo offers no support

ShayneS — Thu, 13 Mar 2025 20:11:41 GMT

@Heatmc

I'm not seeing a subscription tied to your account, does the subscription appear within your Arlo app?

Re: App update is terrible and Arlo offers no support

StephenB — Thu, 13 Mar 2025 20:11:53 GMT

@Heatmc wrote:

I’m not sure the name if the plan. I know we pay $12 a month. Do we have to now pay more so we can maintain our set up? If so, how much more per month? I’m not sure it is with it given how difficult it is to get support.

You should be able to see the plan the subscription area of my.arlo.com.

The current US ones are only Arlo Plus and Arlo Premium. Both of those include smart detection - where you can set it up so that you can not be notified for animals, but still record them.

You might have Arlo Basic (the price sounds correct). They aren't offering that in the US now (no idea why), but they still are in other countries. Filtered alerts let you block notifications for animals. I believe if you do that, you should still get recordings of animals, but they would be classified as "motion". But I don't have that plan, so I could be wrong on that. You might try disabling "person" and then walking in front of the camera to trigger it. Then see what you get.

Re: App update is terrible and Arlo offers no support

Rzr24 — Thu, 13 Mar 2025 21:37:21 GMT

Are you asking me rzr 24. Yes we pay monthly for Arlo for our business 4th speed wash laundromat

Re: App update is terrible and Arlo offers no support

Rzr24 — Thu, 13 Mar 2025 21:44:05 GMT

We have the plus uimited plan

Re: App update is terrible and Arlo offers no support

StephenB — Thu, 13 Mar 2025 22:32:43 GMT

@Rzr24 wrote:

Are you asking me rzr 24. Yes we pay monthly for Arlo for our business 4th speed wash laundromat

No, I was actually asking @Heatmc

Can you make a manual recording while livestreaming the camera?