https://community.arlo.com/t5/Arlo-Pro-4/Customer-service/m-p/1839661#M1583 <P>I have returned the cameras so you can close the case.&nbsp;</P> Wed, 17 Nov 2021 19:31:59 GMT Rcwake 2021-11-17T19:31:59Z https://community.arlo.com/t5/Arlo-Pro-4/Customer-service/m-p/1838799#M1512 <P>Has anyone had as much trouble as I have with customer service/support? The support people do not seem to know much about the product. One gave some kind of dismissive response like, take them back to where you bought them.&nbsp; I have to send pictures of their camera to them for them to see how it is designed. I've responded to their emails and sometimes they refer to previous correspondence and sometimes it seems like they don't know anything about previous contacts. Also, I have typed my issue into their system and it wipes it out and says their server isn't working. Be sure to copy your message before you submit to avoid doing it over again. I can't remember having to work this hard and getting nowhere. It's been 3 days and they have been zero help. I guess I will have to return the cameras for another brand before my return period ends ( as they suggested)</P> Tue, 09 Nov 2021 20:11:19 GMT https://community.arlo.com/t5/Arlo-Pro-4/Customer-service/m-p/1838799#M1512 Rcwake 2021-11-09T20:11:19Z https://community.arlo.com/t5/Arlo-Pro-4/Customer-service/m-p/1838811#M1515 <P>Rcwake,</P> <P>&nbsp;</P> <P>Do you have a support ticket number I can refer to and escalate as need?</P> <P>&nbsp;</P> <P>JamesC</P> Tue, 09 Nov 2021 23:11:13 GMT https://community.arlo.com/t5/Arlo-Pro-4/Customer-service/m-p/1838811#M1515 JamesC 2021-11-09T23:11:13Z https://community.arlo.com/t5/Arlo-Pro-4/Customer-service/m-p/1839661#M1583 <P>I have returned the cameras so you can close the case.&nbsp;</P> Wed, 17 Nov 2021 19:31:59 GMT https://community.arlo.com/t5/Arlo-Pro-4/Customer-service/m-p/1839661#M1583 Rcwake 2021-11-17T19:31:59Z