topic 400 Too many requests -error when trying to login to my account with 2FA in Arlo Pro 4

400 Too many requests -error when trying to login to my account with 2FA

Mäyris — Thu, 27 Feb 2025 06:13:24 GMT

I am getting 400 Too many requests -error when trying to login to my account with 2FA.

This started when I bought a new phone and verifications went to the old one until I managed

to change the new phone as a trusted device. Now I can't login to my.arlo.com because the site says

"Too many requests". Also my Home Assistant api gets the same error. How do I get rid of this error?

Re: 400 Too many requests -error when trying to login to my account with 2FA

BrookeN — Fri, 28 Feb 2025 15:35:45 GMT

Can you try clearing all open pages within the device and then restarting it to see if you can log into the app on the phone.

For the web browser you can either try to use a different browser or clear the cache and cookies to see if that helps.

Re: 400 Too many requests -error when trying to login to my account with 2FA

WinNwa — Sun, 06 Apr 2025 16:41:54 GMT

I have exactly the same problem. I can't add my new phone as a trusted device. I tried clearing cache memory, rebooted all devices; made sure I have latest versions of the app on both my old and new phone but nothing is working. Will the 'too many requests' clear overnight? Arlo is now not evening recognising my laptop as a trusted device, which wasn't a problem before. Any help would be greatly appreciated.

Re: 400 Too many requests -error when trying to login to my account with 2FA

BrookeN — Mon, 07 Apr 2025 15:06:53 GMT

Were you able to get into the account or are you still seeing the same error?

Re: 400 Too many requests -error when trying to login to my account with 2FA

WinNwa — Mon, 07 Apr 2025 15:23:08 GMT

I still can't get in. I'm now getting the 'unknown error' message. I've tried logging in from a different laptop/browser and am getting the same message on all devices.

Re: 400 Too many requests -error when trying to login to my account with 2FA

BrookeN — Mon, 07 Apr 2025 15:52:42 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: 400 Too many requests -error when trying to login to my account with 2FA

WinNwa — Wed, 09 Apr 2025 06:19:33 GMT

The error/block has now been cleared! I have been able to confirm my laptop and new phone as trusted devices. Thank you for your help, 'really appreciated.

Re: 400 Too many requests -error when trying to login to my account with 2FA

ian3229 — Sun, 04 May 2025 04:48:55 GMT

pretty sure someone hacked my account...i cant even log in with my comuter yes i cleared cookies....ive been using this device for a while now and now it says its not a trusted device and wont let me put in code because it says too many requests...very concerning...

Re: 400 Too many requests -error when trying to login to my account with 2FA

ian3229 — Sun, 04 May 2025 04:51:00 GMT

i dont recommend these cameras to anyone...

Re: 400 Too many requests -error when trying to login to my account with 2FA

BrookeN — Tue, 06 May 2025 13:31:54 GMT

@ian3229 I have responded to your concerns in a different post.

Re: 400 Too many requests -error when trying to login to my account with 2FA

ARSEMA — Fri, 06 Jun 2025 08:53:29 GMT

The same problem. I think Arlo is having problems with theyr system or servers... On android phone it was working well yesterday in the morning, in the luch time it just stopped working, asked to log in again. And it does not recognise the phone, so sends some kind a message to somewhere... To there I don't know.. I choose another metod of approval, by email, I get the code, I enter it, but yesterday it prompted Invalid data error, today it prompts Too many requests. I am loged in on another phone, it is working fine. But from any other device I can't log in. Are there any solutions?

Re: 400 Too many requests -error when trying to login to my account with 2FA

BrookeN — Mon, 09 Jun 2025 14:09:56 GMT

@ARSEMA were you able to get logged into the account. If not, can you please dm me a good callback number as well as a good time to call. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: 400 Too many requests -error when trying to login to my account with 2FA

petrosoh — Fri, 20 Jun 2025 00:23:23 GMT

I have not been able to login to my Arlo Secure app for almost 12 hours. Verification went to my wife's old Iphone which is no longer available. I cannot change or update the approved phone since I am not able to login to my account. I have changed verification to my email numerous times. Once I enter 6 digit code, the "Too many request" message pops up. I tried this after 3 hours thinking it might have cleared the message but to no avail. I cannot find any customer service phone. I have 8 Arlo pro 4 cameras, and I need to login to my account sooner than later.

Re: 400 Too many requests -error when trying to login to my account with 2FA

ARSEMA — Fri, 20 Jun 2025 08:23:03 GMT

Try rebooting your Arlo station ( unplug from eletricity for a few min). It helped me. Those, who are not recognised, you will still need to be confirmed (by another device, that is connected or email), but ir will stop prompting errors.

Re: 400 Too many requests -error when trying to login to my account with 2FA

BrookeN — Fri, 20 Jun 2025 14:19:41 GMT

@petrosoh Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: 400 Too many requests -error when trying to login to my account with 2FA

Laynie — Sat, 26 Jul 2025 19:35:14 GMT

We are locked out on all devices iphones, laptop and ipads. I did the update on Thursday then it logged me out now I can sign back in spent Friday and Saturday over an hour each phone call. Today we are screwed because the guy made me change our password so now my husband can't even login. No way at all to have contact with Arlo because all my devices have been used for 9 years all say not recognized and when sent verify says too many attemps. I need to know how I can contact Arlo since I cannot log into Arlo to request customer service.

Re: 400 Too many requests -error when trying to login to my account with 2FA

jguerdat — Sun, 27 Jul 2025 14:29:37 GMT

@JamesC , @ShayneS , @BrookeN can you help?

Re: 400 Too many requests -error when trying to login to my account with 2FA

BrookeN — Mon, 28 Jul 2025 15:01:38 GMT

@Laynie I can have support reach out to you. Can you please dm me a good callback number as well as a good time to call. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: 400 Too many requests -error when trying to login to my account with 2FA

tclarey57 — Sun, 10 Aug 2025 21:13:07 GMT

I have been logged out of all my phones and laptop, since last night. I receive do not recognize device error and when I try alternative method to use my email the code when entered just get error code that says too many attempts. I have spent over 4 hours even with Chat tech and no help.

Re: 400 Too many requests -error when trying to login to my account with 2FA

BrookeN — Mon, 11 Aug 2025 14:14:56 GMT

I can have support reach out to you. Can you please dm me a good callback number as well as a good time to call. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.