topic Re: Case# 44471896 in Arlo Pro 4

Case# 44471896

Wegentryjr1 — Sat, 21 Dec 2024 17:35:42 GMT

I'd respond straight to the case if I cold, but there doesn't seem to be an option for that. I put in a freshly charged battery in one of my cameras and it just says, "offline". I put in another freshly charged battery in another camera last week and it is not down to 1%..smh. "Support" states that they would monitor one of my cameras and get back to me after a day, but it has been 3 days now. I have gotten ZERO answers. I'm tired of having to try to get these cameras/software fixed. I cannot recommend ARLO for anything.

Re: Case# 44471896

JamesC — Mon, 23 Dec 2024 19:58:07 GMT

Wegentryjr1,

If you have an open case with support, log in to your Arlo app and navigate to Settings > Support to follow up on the case.

JamesC

Re: Case# 44471896

Wegentryjr1 — Mon, 30 Dec 2024 18:04:18 GMT

Any update here?? My batteries are only lasting a couple of weeks!

Re: Case# 44471896

Wegentryjr1 — Tue, 07 Jan 2025 14:11:07 GMT

Is there an update on this??

Re: Case# 44471896

StephenB — Tue, 07 Jan 2025 14:24:22 GMT

@Wegentryjr1 wrote:

Is there an update on this??

This is a user-to-user community forum - NOT arlo support.

Did you try the instructions that @JamesC gave you above?

Re: Case# 44471896

Forgoing2 — Wed, 05 Feb 2025 02:08:52 GMT

camera still not conceting

Re: Case# 44471896

Wegentryjr1 — Wed, 19 Feb 2025 12:28:33 GMT

These systems are trash. The support system is trash. Spend your money elsewhere!

This company is just terrible.

Wegentryjr1 — Wed, 19 Feb 2025 12:33:36 GMT

I've been working with them on errors for what seems like a year now. There is nothing solid about this company. I've wasted my money..do not waste yours. Go spend your money someplace else.