topic Re: Texas in Arlo Pro 4

Texas

Jsjjssia — Wed, 22 Jan 2025 20:49:07 GMT

I have been unable to get customer service. This past month my auto payment supposedly did not process. Now I can’t get a live human to talk to me about plan. I have attempted to change payment method to no avail. What do you do when all you have is live feed? Security is not available anymore? 🤷‍♂️

Re: Texas

BrookeN — Wed, 22 Jan 2025 21:34:25 GMT

Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Texas

Jsjjssia — Wed, 22 Jan 2025 21:53:57 GMT

Re: Texas

BrookeN — Wed, 22 Jan 2025 21:55:29 GMT

I have reached out to support with the information provided. Support will be reaching out to you as soon as possible.

Re: Texas

Jsjjssia — Thu, 30 Jan 2025 13:44:29 GMT

I was emailed to accept solution. As of this day no call back or anything. I just want to have service and system won’t allow me to even start over.

Re: Texas

StephenB — Thu, 30 Jan 2025 13:52:33 GMT

@Jsjjssia wrote:

I was emailed to accept solution.

Just an automated email from the forum software. Ignore it.

Note the call back likely won't have Arlo in the caller id.

Re: Texas

BrookeN — Thu, 30 Jan 2025 14:34:48 GMT

@Jsjjssia you have not had any contact with support?

Re: Texas

Jsjjssia — Thu, 30 Jan 2025 14:37:39 GMT

No contact

Re: Texas

BrookeN — Thu, 30 Jan 2025 14:44:27 GMT

@Jsjjssia can you please dm me a good phone number?

Re: Texas

Jsjjssia — Thu, 30 Jan 2025 16:29:34 GMT

i am in and out of meetings so please have them leave a message

Re: Texas

BrookeN — Thu, 30 Jan 2025 16:30:40 GMT

Thank you for providing that information, I have reached back out to support to contact you as soon as possible.

Re: Texas

Jsjjssia — Thu, 30 Jan 2025 18:00:31 GMT

Everyone I try Support as told on voicemail I get told I am not a customer so they won’t get me a live agent. 😤

Re: Texas

BrookeN — Thu, 30 Jan 2025 18:15:21 GMT

Support reached out to you today via voicemail and asked for a good time to reach out to you. Can you please provide a time you would like to be called and I can let support know.

Re: Texas

Jsjjssia — Thu, 30 Jan 2025 19:09:18 GMT

5:15 pm Central

Re: Texas

Jsjjssia — Sat, 01 Feb 2025 00:06:41 GMT

Sorry late work day

call now if possible or after 9 am tomorrow please