topic Re: Move Help in Arlo Pro 4

Move Help

Csengel — Mon, 27 Jan 2025 18:42:54 GMT

Recently moved Arlo Pro 4 to a new house. All set up but won’t record and says it has been disconnected from AC power source? Cameras work only on live view

Re: Move Help

StephenB — Mon, 27 Jan 2025 23:55:06 GMT

@Csengel wrote:

Recently moved Arlo Pro 4 to a new house. All set up but won’t record and says it has been disconnected from AC power source? Cameras work only on live view

Sounds like the cameras are no longer in a subscription plan.

Re: Move Help

BrookeN — Wed, 29 Jan 2025 18:43:10 GMT

@Csengel I see the subscription under your email address, however I do not see any devices on the account. Is there a chance you may have set up the camera under a different email address then the subscription was on?

Re: Move Help

Csengel — Tue, 04 Feb 2025 15:35:52 GMT

That was it exactly! Thanks so much for your help!!!