topic reset token VMB4540 in Arlo Pro 4

reset token VMB4540

volodymyr94 — Thu, 23 Jan 2025 17:29:06 GMT

Hello.

I need to reset token for the VMB4540.

When adding the VMB4540 device to HomeKit, it asks for the connection code.

The Arlo Secure app lacks HomeKit functionality.

Firmware 1.25.1.0_1687_1f1c874

Hardware VMB4540r4

Serial Number

iPhone 11 iOS 18.1.1

Arlo Secure 5.4.2

Re: reset token VMB4540

BrookeN — Thu, 23 Jan 2025 17:28:32 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions

:How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

Re: reset token VMB4540

volodymyr94 — Mon, 27 Jan 2025 15:24:41 GMT

I just tried. It didn't help!

When adding the VMB4540 device to HomeKit, it asks for the connection code.

Serial Number:

Re: reset token VMB4540

BrookeN — Mon, 27 Jan 2025 15:24:30 GMT

You need to use the instructions to set up without a code within the link I had sent you.

Re: reset token VMB4540

volodymyr94 — Thu, 06 Feb 2025 16:37:11 GMT

Hello.
Everything worked out, it works.

But another problem appeared.
I accidentally removed a device from HomeKit and can't add it back. In the Arlo Secure app, the VMB4540 is not showing up in HomeKit where to add a device.

I understood that it is probably necessary to reset the VMB4540 token again.

Re: reset token VMB4540

BrookeN — Thu, 06 Feb 2025 19:14:48 GMT

I reset the token again. Follow the steps as listed in the link I had previously sent.

Re: reset token VMB4540

volodymyr94 — Fri, 07 Feb 2025 12:26:41 GMT

Thank you.