https://community.arlo.com/t5/Arlo-Pro-4/Firmware-Update-when-connecting-to-network/m-p/1838890#M1530 <P>Trying to connect camera to wifi network.&nbsp; Make it thru all the steps successfully until update firmware (which is the last step).&nbsp; Unable to update successfully.&nbsp; If you choose to update later, the camera is not connected to network and doesn't work.&nbsp; I have factory reset, removed device, started over multiple times.&nbsp; Doesn't Work!&nbsp; No phone number to call for support.&nbsp; 3 days in and way too much of my time.&nbsp; Any suggestions?</P> Wed, 10 Nov 2021 19:30:03 GMT FL-2021 2021-11-10T19:30:03Z https://community.arlo.com/t5/Arlo-Pro-4/Firmware-Update-when-connecting-to-network/m-p/1838890#M1530 <P>Trying to connect camera to wifi network.&nbsp; Make it thru all the steps successfully until update firmware (which is the last step).&nbsp; Unable to update successfully.&nbsp; If you choose to update later, the camera is not connected to network and doesn't work.&nbsp; I have factory reset, removed device, started over multiple times.&nbsp; Doesn't Work!&nbsp; No phone number to call for support.&nbsp; 3 days in and way too much of my time.&nbsp; Any suggestions?</P> Wed, 10 Nov 2021 19:30:03 GMT https://community.arlo.com/t5/Arlo-Pro-4/Firmware-Update-when-connecting-to-network/m-p/1838890#M1530 FL-2021 2021-11-10T19:30:03Z https://community.arlo.com/t5/Arlo-Pro-4/Firmware-Update-when-connecting-to-network/m-p/1838928#M1540 <P>Use Settings, Support to access the support methods. Since you have a new camera, you're covered. Later you'll need a paid subscription.</P> Thu, 11 Nov 2021 13:39:54 GMT https://community.arlo.com/t5/Arlo-Pro-4/Firmware-Update-when-connecting-to-network/m-p/1838928#M1540 jguerdat 2021-11-11T13:39:54Z