https://community.arlo.com/t5/Arlo-Pro-4/Florida/m-p/2430799#M15293 <P>I purchased a yearly plan and my monthly plan expired. I ordered three new cameras for another property. Arlo replaced a broken camera. Arlo sent me the wrong replacement camera, i can not speak with anyone to set up my annual plan or to resolve my issue with the wrong camera replacement. I wish to cancel my plan and return the cameras for a refund, however, my purchase is not showing up on Arlo.com/returns. Arlo charged my bank twice for the plan and camera purchases. How can I resolve my concerns when they have no way to communicate with a human being? I would like to distance myself from this company.</P> Wed, 11 Dec 2024 13:30:42 GMT Discoboy10 2024-12-11T13:30:42Z https://community.arlo.com/t5/Arlo-Pro-4/Florida/m-p/2430799#M15293 <P>I purchased a yearly plan and my monthly plan expired. I ordered three new cameras for another property. Arlo replaced a broken camera. Arlo sent me the wrong replacement camera, i can not speak with anyone to set up my annual plan or to resolve my issue with the wrong camera replacement. I wish to cancel my plan and return the cameras for a refund, however, my purchase is not showing up on Arlo.com/returns. Arlo charged my bank twice for the plan and camera purchases. How can I resolve my concerns when they have no way to communicate with a human being? I would like to distance myself from this company.</P> Wed, 11 Dec 2024 13:30:42 GMT https://community.arlo.com/t5/Arlo-Pro-4/Florida/m-p/2430799#M15293 Discoboy10 2024-12-11T13:30:42Z https://community.arlo.com/t5/Arlo-Pro-4/Florida/m-p/2431099#M15302 <P>I have reached out to support regarding your questions and concerns that you have listed within your post. Support will be reaching out to you as soon as possible.&nbsp;</P> Fri, 13 Dec 2024 15:12:09 GMT https://community.arlo.com/t5/Arlo-Pro-4/Florida/m-p/2431099#M15302 BrookeN 2024-12-13T15:12:09Z