topic Re: Camera removed from acvount in Arlo Pro 4

Camera removed from account

M777 — Fri, 06 Dec 2024 18:36:13 GMT

Why does my additional camera keep getting removed from my Arlo account

Re: Camera removed from acvount

jguerdat — Wed, 04 Dec 2024 14:30:58 GMT

Does anyone else have your login credentials that could be removing it? Have you tried both the app as well as the web client on a computer browser (my.arlo.com) to see if the camera is still there?

Re: Camera removed from acvount

M777 — Wed, 04 Dec 2024 18:13:23 GMT

Thanks, yes tried all of that. I’m the only one with account access. I think it’s Arlo removing it I have 2 other cameras one supported by a Verisure contract and they are ok. It’s the new one I bought from Amazon that seems to be getting removed. I’m struggling to contact Arlo in the UK as they have disconnected their phone line

Re: Camera removed from acvount

jguerdat — Thu, 05 Dec 2024 14:33:43 GMT

Your post makes me think it's a Verisure issue, perhaps because you're adding a camera that wasn't bought from them. I have no real idea but that seems to be plausible.

@JamesC , @ShayneS , @BrookeN any chance this can be investigated?

Re: Camera removed from account

ShayneS — Mon, 09 Dec 2024 17:41:30 GMT

Hi @M777

Thanks for the feedback, I provided this to the appropriate team to investigate. Someone will be reaching out to you as soon as possible.