topic Re: I need customer support phone number in Arlo Pro 4

I need customer support phone number

JCwhatever — Wed, 29 May 2024 14:02:14 GMT

All my arlo cameras stopped working and still has battery. I’m not getting any video or the lights aren’t going on on the cameras. What is supports phone number

Re: I need customer support phone number

jguerdat — Wed, 29 May 2024 14:06:56 GMT

Use the app to go to Settings, Support and choose your camera. As long as you have a subscription, scroll down to Contacts for methods to talk to official support.

Re: I need customer support phone number

Patrickhelsley — Mon, 18 Nov 2024 09:21:59 GMT

I got logged out of my app, went to go log back in, and it says unknown users.

Re: I need customer support phone number

BrookeN — Mon, 18 Nov 2024 17:04:01 GMT

Is this from the app or the web browser? If it is from the app I suggest uninstalling and reinstalling the app to see if you are able to log in. If it is from the web browser I suggest trying a different browser or deleting the cache and cookies.

Re: I need customer support phone number

Eliz12345 — Sat, 01 Mar 2025 15:31:23 GMT

I have had a subscription to arlo for approximately 6-7 years. For some reason my membership lapsed and every time I try and renew it i get the alert electronic payment cannot be accepted. I have tried multiple cards that I know work. I cannot find a number anywhere and cannot chat with someone as my membership is no longer active. How do I get help with this issue?

Re: I need customer support phone number

BrookeN — Mon, 03 Mar 2025 15:06:35 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Pro 2

dianaanded — Fri, 07 Mar 2025 14:35:30 GMT

!. Need to talk to someone about the 30 day trial on the subscription service. I already have an alarm and don't need all the new whistles and bells and don't know how to get rid of the trial.

2. Since you put me in the 30 day trial my feed will not go back 7 days

3. My cameras aren't notifying me when they are active though when I step in front of them I see the feed on my phone except for one camera and I see no feed even though I deleted the camera and resynced it.

I am home now and tomorrow after 12 pacific time

Re: Pro 2

StephenB — Fri, 07 Mar 2025 12:38:11 GMT

@dianaanded wrote:

!. Need to talk to someone about the 30 day trial on the subscription service. I already have an alarm and don't need all the new whistles and bells and don't know how to get rid of the trial.

2. Since you put me in the 30 day trial my feed will not go back 7 days

While on the trial, your feed goes back more than 7 days. The trial will end on its own when the 30 days is up.

@dianaanded wrote:

3. My cameras aren't notifying me when they are active though when I step in front of them I see the feed on my phone except for one camera and I see no feed even though I deleted the camera and resynced it.

First see if you can make a manual recording each camera while livestreaming it.

Then look at the rules in the mode(s) you are using (likely Arm Home and Arm Away). See if there is a rule for each of your cameras, and also make sure that rule is set to notify you when motion is detected.

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

Re: I need customer support phone number

Trini24 — Fri, 21 Mar 2025 15:17:00 GMT

I’m having trouble after adding a new doorbell I was asked to update the app now my cameras won’t show up in the app but my wife’s phone who is still on old app version can use and see the cameras help please.

Re: I need customer support phone number

StephenB — Fri, 21 Mar 2025 16:53:11 GMT

@Trini24 wrote:

I’m having trouble after adding a new doorbell I was asked to update the app now my cameras won’t show up in the app but my wife’s phone who is still on old app version can use and see the cameras help please.

Can your wife also use and see the doorbell?

Were the original cameras installed to your account (and shared with your wife)? Or were they installed to your wife's account (and shared with you)?

Re: I need customer support phone number

Mcortinas — Thu, 17 Apr 2025 19:43:46 GMT

I need customer support phone service

Re: I need customer support phone number

BrookeN — Fri, 18 Apr 2025 13:20:29 GMT

@Mcortinas can you provide more information pertaining what you are needing for support, I would be more than happy to help.

Re: I need customer support phone number

Laughter1947 — Fri, 25 Apr 2025 23:55:19 GMT

I got a notice that my free trial will end April 28, 2025. How do I upgrade before the 28th? I am having lots of trouble trying to do it online. Is there a customer support person I can talk to to help me ?

Re: I need customer support phone number

StephenB — Sat, 26 Apr 2025 12:10:00 GMT

@Laughter1947 wrote:

Is there a customer support person I can talk to to help me ?

You can get phone support using the app.

If you see "Library" in your app menu, then use this guide:

https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

If instead you see "Feed" and "Dashboard", then use this one:

https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

@Laughter1947 wrote:

I am having lots of trouble trying to do it online.

Can you give more details on where you are getting stuck? General advice is to do it on a PC (logging into my.arlo.com).

Re: I need customer support phone number

Pamalab9415 — Mon, 28 Apr 2025 15:04:57 GMT

Please have someone call me back from customer service thank you

Re: I need customer support phone number

Pamalab9415 — Mon, 28 Apr 2025 15:05:09 GMT

Please have someone from customer service call me back thank you

Re: I need customer support phone number

BrookeN — Mon, 28 Apr 2025 15:05:44 GMT

@Laughter1947 were you able to reach support?

@Pamalab9415 what can I help you with?

Re: I need customer support phone number

gums — Mon, 12 May 2025 17:47:48 GMT

I am unable to reinstall Arlo. I uninstalled it because it was not finding my Arlo VMC 3030. It asks for verification to reinstall but does not find the my phone or tablet to do it.

So have no Arlo app now and when I had it, it wouldnt see the camera after I changed the batteries and did a rest with the base.

Re: I need customer support phone number

BrookeN — Tue, 13 May 2025 16:47:48 GMT

Could you be using a different email address for the Arlo account? Also, can you choose for it to send the code via email?

Re: I need customer support phone number

BrookeN — Wed, 14 May 2025 13:56:10 GMT

@gums i have reached out to support. They will be contacting you as soon as possible.