topic Re: ARLO SECURE app update 5.2 on iOS 17.7.1 in Arlo Pro 4

ARLO SECURE app update 5.2 on iOS 17.7.1

bhosay — Fri, 08 Nov 2024 05:17:24 GMT

Nov 7 iOS app update v5.2 issues with STATUS ICONS of CAMS ; PRO2 & PRO4 & PRO5s cams, 22 total.

very random issue with 1 or more cams will NOT show CAM status icons or name in DEVICE view,

initial entry into DEVICES(even if wait 30+ sec) none of icons will show until scroll up/down then most but not all will update icons.

I turned OFF both stations & iPhone, same symptoms after all back ON.

NOT specific to any 1 cam or station.

Been using ARLO since 2016, never seen this type symptom; NOT extreme crisis, just obvious after update that NO white icons or name was shown on initial device view of cams.

Re: ARLO SECURE app update 5.2 on iOS 17.7.1

BrookeN — Mon, 11 Nov 2024 18:14:22 GMT

Can you please try to uninstall the app and reinstall it and see if the behavior you are seeing changes?

Re: ARLO SECURE app update 5.2 on iOS 17.7.1

bhosay — Mon, 11 Nov 2024 21:42:20 GMT

app release v5.2.1 fixed the issue, first time open DEVICES then all cams had status icons immediate available