topic Re: Pro 4 not recording activity in Arlo Pro 4

Pro 4 not recording activity

gnh — Fri, 01 Nov 2024 21:52:58 GMT

One of my three camera that are currently active stopped recording activity. It is working as I had someone walk in front of it and I saw the person on the main screen but no recording -
anyone have a suggestion. The camera is plugged in , blue light comes on. Every works but not the recording. I’ve had it working since 2022. I only sporadically check recordings. I only realized it isn’t working today do not know date that it stopped

Re: Pro 4 not recording activity

StephenB — Sat, 02 Nov 2024 12:07:07 GMT

@gnh wrote:

One of my three camera that are currently active stopped recording activity. It is working as I had someone walk in front of it and I saw the person on the main screen but no recording -
anyone have a suggestion. The camera is plugged in , blue light comes on. Every works but not the recording. I’ve had it working since 2022. I only sporadically check recordings. I only realized it isn’t working today do not know date that it stopped

Is it in a subscription plan?

Can you make a manual recording while livestreaming?

About how far was the person from the camera?

Re: Pro 4 not recording activity

gnh — Sat, 02 Nov 2024 20:55:37 GMT

Thanks for the reply. I got help from Arlo support. He was very helpful & spent an hour on the phone with me to fully resolve the issue. He had me delete and reinstall the camera. After a number of failed attempts it worked!!