topic Re: No access to my cameras on my arlo in Arlo Pro 4

No access to my cameras on my arlo

Ian72 — Mon, 21 Oct 2024 16:37:55 GMT

I can’t login to my acct. I understand that arlo discontinued the 7 day free access. The arli packaging clearly states that the product comes with free 7 day access to camera images. I’m thinking of filing a class action law suit to resume this service. Any takers with me ?

Re: No access to my cameras on my arlo

StephenB — Mon, 21 Oct 2024 16:43:48 GMT

@Ian72 wrote:
I understand that arlo discontinued the 7 day free access.

Legacy cameras (Pro, Pro 2 and some others) were sold with free 7-day cloud storage, and Arlo still provides that.

Arlo stopped offering this with new camera models back in 2018. The Pro 4 was not sold with free cloud storage, and the packaging DOES NOT say that it has that feature.

Can you confirm that you have Pro 4 cameras?

Re: No access to my cameras on my arlo

Ian72 — Tue, 29 Oct 2024 15:07:20 GMT

My system is the old pro 2, I’ve had it for many years.

i lost access to my cameras just a few weeks ago.

Re: No access to my cameras on my arlo

StephenB — Tue, 29 Oct 2024 15:29:16 GMT

@Ian72 wrote:

My system is the old pro 2, I’ve had it for many years.

i lost access to my cameras just a few weeks ago.

Can you still log into your account?

Re: No access to my cameras on my arlo

Ian72 — Tue, 29 Oct 2024 16:09:30 GMT

Yes, I can login in, but I can only see my profile info. When I click on 'access cameras', it only shows the ARLO logo.

Re: No access to my cameras on my arlo

StephenB — Tue, 29 Oct 2024 16:54:52 GMT

@Ian72 wrote:

Yes, I can login in, but I can only see my profile info. When I click on 'access cameras', it only shows the ARLO logo.

Are you doing this from my.arlo.com? Or using the app?

If you are using the browser, is this on a PC? Or are you using a tablet or phone?

Also, is this the primary account? Or are you perhaps using a "friend" account?

FWIW, I don't have an "access cameras" choice in either the app or my.arlo.com. I'm using the "Feed" interface (seeing "Feed" and "Dashboard", but not "Library"). But I don't recall that menu option in "Library" either.

Re: No access to my cameras on my arlo

Ian72 — Wed, 30 Oct 2024 05:31:10 GMT

I'm going to check one last item, my Safari (MAC) version. I'm an old techie, I'll let you know the results.

Greatly appreciate your assistance.

Re: No access to my cameras on my arlo

Ian72 — Sat, 02 Nov 2024 06:25:02 GMT

Hey thanks …..

as I suspected, it was safari version issue. Ugh…..