topic Re: Alro Pro 4 issues in Arlo Pro 4

Alro Pro 4 issues

1AMZ — Wed, 18 Sep 2024 22:39:16 GMT

I need a telephone number to speak to customer service.

Re: Alro Pro 4 issues

StephenB — Thu, 19 Sep 2024 13:09:00 GMT

@1AMZ wrote:

I need a telephone number to speak to customer service.

You'll either need a subscription or have a warranty issue.

If you have a subscription (either trial or paid), go into the support center of the app, and select a camera in the subscription plan. You'll find a phone support option there. (Note this is not available in the web interface).

If that is not possible for some reason, then I suggest that you describe your issue here. We can possibly help, and if not, the mods might be willing to create a support ticket on your behalf.

Re: Alro Pro 4 issues

1AMZ — Sun, 20 Oct 2024 15:37:07 GMT

Thanks for your help. I finally talked to someone at Arlo. I continue to get the same response concerning removing batteries, resetting cameras, and removing cameras and installing them back on. I submit the Arlo Pro 4 cameras, at least the ones I have, are defective. Having been a loyal customer of Arlo for several years, my attempt to upgrade from Arlo Pro 2 to Arlo Pro 4 has been a nightmare. I have no other option but to seek another camera vendor.