topic I have been trying to scan RQ code but not successful. Pro4 in Arlo Pro 4

I have been trying to scan RQ code but not successful. Pro4

kumiko — Wed, 28 Oct 2020 11:14:22 GMT

I have been trying hundred times to scan QR code but

Re: I have been trying to scan RQ code but not successful. Pro4

jguerdat — Wed, 28 Oct 2020 14:01:12 GMT

All details including the phone and OS. Everything you've tried and see.

Re: I have been trying to scan RQ code but not successful. Pro4

JamesC — Wed, 28 Oct 2020 16:15:36 GMT

kumiko,

If you're having trouble scanning the QR code, take a look at the troubleshooting steps in this article: My Arlo device won’t scan the QR code when I am connecting it to a router; what do I do?

JamesC

Re: I have been trying to scan RQ code but not successful. Pro4

jwood1 — Sat, 31 Oct 2020 16:52:47 GMT

I had the same problem. I bought 3 Pro4 cams and started adding them to my WiFi network. The first two worked fine, recognized the QR code and successfully connected and did a firmware update. The third cam would not recognize the QR code. I knew there was nothing wrong with the phone brightness or size, so I went to the final troubleshooting suggestion: do a factory reset of the camera. That worked. I did a factory reset (remove case and press and hold the reset button for 15 sec, release when you see amber lignt), exited the Arlo app and restarted the add device sequence. QR code was recognized and I got a successful connection.