topic Re: Horrible Customer Service in Arlo Pro 4

Horrible Customer Service

Millertime4852 — Thu, 12 Sep 2024 23:21:13 GMT

Hello, I have just recently installed Arlo cameras but have had a Arlo doorbell over a year.
on two occasions I have contacted customer support by phone and spoken with the same person both times. He has been extremely rude, condescending and has zero patience. I find his behavior completely unacceptable and wonder if any of you have experienced this with live customer service? Is there a way to email Arlo regarding this? I have looked for an email address with no results.

Your reply will be much appreciated.

Re: Horrible Customer Service

ShayneS — Tue, 17 Sep 2024 16:42:06 GMT

Hi @Millertime4852

Thank you for sharing this feedback. May I ask where you found the number for Arlo support? Was it through the Arlo app?

Also do you happen to have a case number or timestamp of this call/event. I will have the team look in to this.

Thank you

Re: Horrible Customer Service

Oceangoing86 — Wed, 02 Oct 2024 20:53:35 GMT

I just called and must of gotten the same person you did.

Inpatient, rude and taking over me. When I asked to speak to someone else he stated there was no one else that I could talk to.

He then started telling me I had to sign up for a new guidelines for my devices to continue working at a additional cost.

Did not answer my original question at all. I was so taking back by the lack of customer service I told him I was hanging up. I myself trying to figure out next steps....I suppose get rid of Arlo and contact Better Business Bureau.

Social Media blast also.

Re: Horrible Customer Service

StephenB — Thu, 03 Oct 2024 12:40:51 GMT

@Oceangoing86 wrote:

I just called and must of gotten the same person you did.

Inpatient, rude and taking over me. When I asked to speak to someone else he stated there was no one else that I could talk to.

He then started telling me I had to sign up for a new guidelines for my devices to continue working at a additional cost.

How did you reach support? Googling for a phone number usually leads to a scam support site.