topic Arlo Pro 4 its green in Arlo Pro 4

Arlo Pro 4 its green

Matttias81 — Sat, 28 Sep 2024 18:36:15 GMT

My camera looks like this, changed the charging cable, took out the battery and reset the camera, but it doesn't work

Re: Arlo Pro 4 its green

jguerdat — Sun, 29 Sep 2024 14:48:38 GMT

I'm sorry but I don't see the problem. Which one of those cameras should I be looking at? Assuming it's the Parkering one, it looks normal to me (the red car in the background appears normal). There's definitely green grass showing.

Re: Arlo Pro 4 its green

Matttias81 — Sun, 29 Sep 2024 14:59:37 GMT

Arlo Pro (Sjösidan)

Re: Arlo Pro 4 its green

jguerdat — Mon, 30 Sep 2024 14:28:44 GMT

I'm guessing something in the camera's view is altering the white balance. What happens if you put other colored objects in view?

Re: Arlo Pro 4 its green

Matttias81 — Sun, 06 Oct 2024 16:39:24 GMT

Same thing, could it be due to the charging cable that I bought on amazon? It is not original

Re: Arlo Pro 4 its green

StephenB — Sun, 06 Oct 2024 18:04:36 GMT

@Matttias81 wrote:

could it be due to the charging cable that I bought on amazon? It is not original

No. If the camera is charging when you use the cable, then it is ok.

And if it wasn't working, it just wouldn't charge.

Re: Arlo Pro 4 its green

Matttias81 — Sun, 06 Oct 2024 18:15:40 GMT

I have only changed the charger and not the cable, they are not original

Re: Arlo Pro 4 its green

StephenB — Sun, 06 Oct 2024 21:01:55 GMT

@Matttias81 wrote:

I have only changed the charger and not the cable, they are not original

Still, not the reason the camera is showing everything green.

Did you do the full hardware reset?

remove the camera from the account
open the housing and press the sync button inside until the camera LED flashes amber (~15 sec)
add the camera back to the account