topic Support chat not recognising subscription in Arlo Pro 4

Support chat not recognising subscription

LittleAngel66 — Wed, 25 Sep 2024 09:37:21 GMT

I am trying to contact support but the chatbot says I don't have a subscription even though I am paying full price for pro subscription

Re: Support chat not recognising subscription

BrookeN — Thu, 26 Sep 2024 17:07:58 GMT

I do see that you have a subscription. Can you please provide what you are needing assistance with and I will create a ticket.

Re: Support chat not recognising subscription

LittleAngel66 — Thu, 26 Sep 2024 18:36:56 GMT

I had someone come to my front door the other day and was not alerted by Arlo. When I checked into it, Arlo had just noted it as "motion" so not sent the alert, but there was no mistaking it was a person. I wanted to check why this would happen as it's obviously a concern. In addition I would now like to find out why the chatbot won't talk to me saying I don't have a subscription it's the second time in a row I've had this issue.

Re: Support chat not recognising subscription

BrookeN — Thu, 26 Sep 2024 19:42:48 GMT

I have reached out to support regarding the trouble you are having as listed above. Support will be reaching out to you as soon as possible.

Re: Support chat not recognising subscription

LittleAngel66 — Thu, 26 Sep 2024 19:58:03 GMT

Thank you