https://community.arlo.com/t5/Arlo-Pro-4/Create-an-account/m-p/1838385#M1481 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/846231">@nosajgnuel</a>&nbsp;wrote:<BR />I have got Arlo Pro 4 camera, and I have downloaded the Arlo apps via Android, it shows the error message when I create an account. I have tried several times, and it still has the same problem.&nbsp;<HR /></BLOCKQUOTE> <P>What error message are you getting?</P> <P>&nbsp;</P> <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/846231">@nosajgnuel</a>&nbsp;wrote:<BR />&nbsp;Also, there is not option for me to create an arlo account through website.<HR /></BLOCKQUOTE> <P>Are you using my.arlo.com?&nbsp; You should be seeing this:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="account.png" style="width: 785px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/35500i27B4C8F49A4A0DC8/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" role="button" title="account.png" alt="account.png" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">account.png</span></span></P> <P>&nbsp;</P> Sat, 06 Nov 2021 12:17:09 GMT StephenB 2021-11-06T12:17:09Z https://community.arlo.com/t5/Arlo-Pro-4/Create-an-account/m-p/1838371#M1478 I have got Arlo Pro 4 camera, and I have downloaded the Arlo apps via Android, it shows the error message when I create an account. I have tried several times, and it still has the same problem. Also, there is not option for me to create an arlo account through website. How to solve it? Thank you. Sat, 06 Nov 2021 09:21:46 GMT https://community.arlo.com/t5/Arlo-Pro-4/Create-an-account/m-p/1838371#M1478 nosajgnuel 2021-11-06T09:21:46Z https://community.arlo.com/t5/Arlo-Pro-4/Create-an-account/m-p/1838385#M1481 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/846231">@nosajgnuel</a>&nbsp;wrote:<BR />I have got Arlo Pro 4 camera, and I have downloaded the Arlo apps via Android, it shows the error message when I create an account. I have tried several times, and it still has the same problem.&nbsp;<HR /></BLOCKQUOTE> <P>What error message are you getting?</P> <P>&nbsp;</P> <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/846231">@nosajgnuel</a>&nbsp;wrote:<BR />&nbsp;Also, there is not option for me to create an arlo account through website.<HR /></BLOCKQUOTE> <P>Are you using my.arlo.com?&nbsp; You should be seeing this:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="account.png" style="width: 785px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/35500i27B4C8F49A4A0DC8/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" role="button" title="account.png" alt="account.png" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">account.png</span></span></P> <P>&nbsp;</P> Sat, 06 Nov 2021 12:17:09 GMT https://community.arlo.com/t5/Arlo-Pro-4/Create-an-account/m-p/1838385#M1481 StephenB 2021-11-06T12:17:09Z https://community.arlo.com/t5/Arlo-Pro-4/Create-an-account/m-p/1838388#M1482 Problem solved. I can login by this community account. No need to create a new account via mobile app.<BR />Thanks. Sat, 06 Nov 2021 12:59:34 GMT https://community.arlo.com/t5/Arlo-Pro-4/Create-an-account/m-p/1838388#M1482 nosajgnuel 2021-11-06T12:59:34Z