topic Re: sharing in Arlo Pro 4

sharing

arlouser120924 — Thu, 05 Sep 2024 17:38:47 GMT

my person received their email and set up an account with Arlo….. Arlo in return has sent them an email with click on here to confirm your account

They always receive an error message and the account can’t be completed…… Therefore, we cannot share access to the cameras

Also, I cannot reach our customer service for anything and there appears to be no answer on how to set up and correct sharing problems

Can anyone help?

Re: sharing

DannyBearAgain — Fri, 06 Sep 2024 00:03:31 GMT

Try getting the shared account to use a pc to access the email and click on the link to open a browser to proceed with the acceptance.

Using a mobile device invariably fails unfortunately.

Re: sharing

bepa85 — Tue, 17 Sep 2024 12:18:02 GMT

I sent the shared email and they received. They downloaded the app and created an account. In order for them to view the cameras do they need to following the same steps I used to add them? By doing this it will not remove them from my app, correct? Thanks

Re: sharing

StephenB — Tue, 17 Sep 2024 12:27:25 GMT

@bepa85 wrote:

In order for them to view the cameras do they need to following the same steps I used to add them?

NO, you can't do that. Cameras can only be added to one account.

Instead, they should click on the "create account" link in the email on a PC. That will open their browser to my.arlo.com. From there they log into their existing account (including completing the two-factor authentication step).

At that point, you should see the invite as accepted in your account.

There might be one other barrier. New accounts have "Feed" and "Dashboard" in the app menu (and not "Library"). If your account has "Library" you will need to migrate it to "Feed". Let us know if you need to do that.

Re: sharing

arlouser120924 — Tue, 17 Sep 2024 16:40:14 GMT

I wish I understood what that meant

I am actually thinking of taking the cameras down and getting a different brand because I can’t figure out how to make this work

And they have no customer service you are not allowed to talk to anyone unless you pay for it. How ridiculous is that if I knew the customer service was so hideous I would’ve never purchased these cameras in the first place.

Re: sharing

BrookeN — Tue, 17 Sep 2024 16:42:38 GMT

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing.

Re: sharing

StephenB — Tue, 17 Sep 2024 19:23:13 GMT

@arlouser120924 wrote:

I wish I understood what that meant

What is it that you don't understand?