topic Re: Not able to arm or disarm the cameras in Arlo Pro 4

Not able to arm or disarm the cameras

breedenjs — Thu, 20 Jun 2024 18:44:09 GMT

I'm able to change the mode but it never "arms" even if I choose "Armed" and the cameras never activate the recording of the event. The last day it worked was June 13, 2024. It doesn't work on the web or on my phone.

Arlo Pro 4

Firmware 1.24.0.1_1528_8938370

Version 4.14.5(7467)

iOS 17.5.1

Re: Not able to arm or disarm the cameras

StephenB — Thu, 20 Jun 2024 21:15:36 GMT

Have you checked the subscription status? One easy way is to try to make a manual recording while livestreaming the camera.

Are you using direct access to local storage?

Re: Not able to arm or disarm the cameras

Dexter0701 — Fri, 28 Jun 2024 13:06:09 GMT

I have the same problem after the update.

My camera's don't record any motion. I've used the motiondetector as a test. The orange light blinks when the camera detects motions. But when I arm the camera's, there is no motion detection anymore and no records on the hub.

And I have no posibility to record livestreaming. Also when 2K is disabled.

Re: Not able to arm or disarm the cameras

BrookeN — Mon, 08 Jul 2024 14:51:41 GMT

Are you still seeing this behavior?

Re: Not able to arm or disarm the cameras

Tkaufman — Sun, 15 Sep 2024 11:25:17 GMT

I am still having this issue. I can select the "Armed" mode and it highlights the dot for this selection for a split second and then goes away. It will allow me to select the scheduled mode but doesn't alarm on motion. The camera is seeing motion bases on the light on the camera but doesn't trigger recording.

Re: Not able to arm or disarm the cameras

jguerdat — Sun, 15 Sep 2024 14:24:17 GMT

Nobody has answered the question about whether you have an active subscription.

Re: Not able to arm or disarm the cameras

Dexter0701 — Wed, 02 Oct 2024 13:49:11 GMT

After a few days I've run a update and the problem is gone. I all so switched my camera's from location. Maybe that also helped.