topic Re: Buyers be aware in Arlo Pro 4

Buyers be aware

Joel2024 — Wed, 11 Sep 2024 15:03:33 GMT

Upon cancellation of subscription your cameras become useless.

so much trouble to simply have access to your camera if you aren’t home and trying to watch locally stored video

Re: Buyers be aware

BrookeN — Thu, 12 Sep 2024 15:42:58 GMT

There's recording to the base station, and recording to the Arlo Cloud. Recording to the base never requires a subscription, recording to the Arlo Cloud often does. Your legacy cameras came with 7 days of free cloud storage - none of the currently sold cameras have that.

Local recording is a feature of the base, not the cameras. The base will save motion (and audio) triggered recordings from every camera that is connected to that base. A list of the cameras that can be connected to the various bases is here:

https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility

The older base stations (VMB4000 and VMB4500) support local recording, but not playback. The ONLY way to see locally stored recordings on those bases is to eject the storage from the app and connect it to a PC for viewing.

The VMB4540 and VMB5000 smarthubs do support direct access to local storage in the app.

https://kb.arlo.com/000062997

This feature doesn't have a great user experience, though many do use it instead of a subscription. Limitations include:

recordings only available in the app (not the browser)
recordings only available in the primary account (not friend accounts)
no ability to make manual recordings or snapshots
no thumbnails - recordings need to be downloaded to the phone to view
access to the local recordings isn't quite as easy as accessing cloud recordings
remote access requires router setting changes that many find difficult, and which won't work (or aren't available) with some internet service providers.

Note that there are other subscription features - for example activity zones and smart notifications.

Re: Buyers be aware

Joel2024 — Thu, 12 Sep 2024 16:04:55 GMT

Is there a reason why my 7 day free storage is no longer available?

Re: Buyers be aware

BrookeN — Thu, 12 Sep 2024 16:55:58 GMT

Try logging out and logging back into the account. Are you not seeing a feed at all?

Re: Buyers be aware

Joel2024 — Thu, 12 Sep 2024 19:07:08 GMT

I only see live feed. The 7 days are gone.

it is asking me to subscribe for 30 day storage subscription.

Re: Buyers be aware

Joel2024 — Thu, 12 Sep 2024 19:27:13 GMT

I see only the live feed.

i do not see events saved for 7 days. Its all grayed out.

i have already logged out and logged back in.

Re: Buyers be aware

BrookeN — Mon, 30 Sep 2024 15:30:35 GMT

Can you please send me a screenshot under library/feed. I am unsure where you mean it is grayed out, is it under the library/feed area?