topic Re: Pro 4 XL: 1 of 3 cameras are not showing videos in feed. in Arlo Pro 4

Pro 4 XL: 1 of 3 cameras are not showing videos in feed.

TerryPo — Tue, 10 Sep 2024 13:32:07 GMT

Pro 4 XL, version 4.19. 3 cameras plus base station hub. All cameras are turned on, are connected to WIFI, and are sufficiently charged. For about 2 weeks I was not receiving any video feeds even though I was receiving motion detection notices on my iPad/iPhone. Yesterday videos starting appearing again in my feed but only from 2 of the 3 cameras. I’m still getting the notifications from all 3 cameras. How do I fix this?

Re: Pro 4 XL: 1 of 3 cameras are not showing videos in feed.

StephenB — Tue, 10 Sep 2024 13:48:11 GMT

@TerryPo wrote:

Pro 4 XL, version 4.19. 3 cameras plus base station hub. All cameras are turned on, are connected to WIFI, and are sufficiently charged. For about 2 weeks I was not receiving any video feeds even though I was receiving motion detection notices on my iPad/iPhone. Yesterday videos starting appearing again in my feed but only from 2 of the 3 cameras. I’m still getting the notifications from all 3 cameras. How do I fix this?

Have you checked the subscription status on all the cameras?

Also, see if you can make a manual recording while livestreaming the problem camera.

Re: Pro 4 XL: 1 of 3 cameras are not showing videos in feed.

BrookeN — Thu, 12 Sep 2024 17:32:18 GMT

Are you still seeing this same behavior?

Re: Pro 4 XL: 1 of 3 cameras are not showing videos in feed.

TerryPo — Wed, 18 Sep 2024 20:12:59 GMT

Yes I am

Re: Pro 4 XL: 1 of 3 cameras are not showing videos in feed.

BrookeN — Thu, 19 Sep 2024 17:03:43 GMT

Can you make a manual recording while live-streaming the camera that you are seeing this behavior on?

Re: Pro 4 XL: 1 of 3 cameras are not showing videos in feed.

TerryPo — Thu, 19 Sep 2024 18:39:09 GMT

I dont know how to do that.

Re: Pro 4 XL: 1 of 3 cameras are not showing videos in feed.

BrookeN — Thu, 19 Sep 2024 19:26:54 GMT

You can follow these steps:

https://kb.arlo.com/000063027/How-to-create-a-manual-video-recording-with-an-Arlo-camera-Arlo-Secure-App-4-0