topic Re: Unit won’t focus in Arlo Pro 4

Unit won’t focus

FLLarry — Thu, 05 Sep 2024 15:25:30 GMT

I just changed the battery to one Arlo 4 and now the picture is blurry.
I tried a reset and remove and re-add it.

im not able to zoom in or out.

if I aim the unit to a window it shows light, but unable to focus.

Re: Unit won’t focus

jguerdat — Fri, 06 Sep 2024 14:01:29 GMT

Arlo cameras don't focus - they're fixed focus. It's possible that you smeared something on the lens or pushed on the lens causing it to be displaced.

Re: Unit won’t focus

FLLarry — Fri, 06 Sep 2024 15:26:15 GMT

Here is what I see through the camera.

Trying to adjust the view through my iPhone doesn't change the view.

I didn't touch the lens when I changed the battery.

Re: Unit won’t focus

StephenB — Fri, 06 Sep 2024 16:25:42 GMT

@FLLarry wrote:
Trying to adjust the view through my iPhone doesn't change the view.

Did you try to zoom out the picture? It looks like it might be fully zoomed in.

Re: Unit won’t focus

FLLarry — Fri, 06 Sep 2024 16:58:56 GMT

Zooming in or out doesn't make any difference.

If I aim the camera towards a window, I can see a blur of light, but not able to adjust it to focus.

Re: Unit won’t focus

StephenB — Fri, 06 Sep 2024 17:01:49 GMT

@FLLarry wrote:

Zooming in or out doesn't make any difference.

If I aim the camera towards a window, I can see a blur of light, but not able to adjust it to focus.

You could try a hardware reset:

remove the camera from the account
open the housing and press the sync button inside until the LED flashes amber (about 15 sec)
add the camera back to your account