topic Re: Camera Pro 4 in Arlo Pro 4

Camera Pro 4

tasha11 — Wed, 04 Sep 2024 22:25:59 GMT

I paid for a subscription and was charged twice and still being told i have no plan. strange my camera is working and is saying motion is detected then on go on camera and its saying i have no plan cannot see any videos.

Re: Camera Pro 4

StephenB — Thu, 05 Sep 2024 11:55:03 GMT

@tasha11 wrote:

I paid for a subscription and was charged twice and still being told i have no plan. strange my camera is working and is saying motion is detected then on go on camera and its saying i have no plan cannot see any videos.

Are you seeing the subscription show up in the "plans" area of the app?

Re: Camera Pro 4

tasha11 — Thu, 05 Sep 2024 13:00:44 GMT

No my bank account shows it I think it's two accounts and some how it moved to another account I hear the camera say motion detected I go on my dashboard and it says no plan no video

Re: Camera Pro 4

StephenB — Thu, 05 Sep 2024 14:46:21 GMT

@tasha11 wrote:

No my bank account shows it I think it's two accounts and some how it moved to another account I hear the camera say motion detected I go on my dashboard and it says no plan no video

Any idea on what email address might be used for the other account?