topic Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way in Arlo Pro 4

Pro 4, "Your device is fully charged" notifications have started alerting, and no way to turn off.

SDRob01 — Wed, 19 Jun 2024 22:11:04 GMT

Started getting these "#### is Fully Charged" notifications today on Galaxy S23 phone (Android 14). Never used to get them before. There is no way to turn battery notifications off, since they are included in the same generic "Notifications" category, so unless you turn off ALL motion and other important notifications, phone is now nagging with notifications about battery being fully charged.

My Arlo cameras are permanently connected to power sources so I'm not concerned about battery status.

Arlo support confirmed there's no way to turn off just battery charging/charged notifications. 😕

Has anyone else noticed this recently (June 2024)?

Running latest version of app 4.14.6 on Android 14, Galaxy S23 Ultra One running UI 6.1

Fully Battery Notifications

adillpickle — Wed, 05 Jun 2024 21:00:14 GMT

I constantly receive notifications telling me that the battery is full on my cameras. This just started happening recently. How do I turn it off? I do not wish to receive this type of notification.

Re: Fully Battery Notifications

ShayneS — Fri, 07 Jun 2024 20:22:00 GMT

Hi @adillpickle

How often do you receive these notifications? Can you recall when this frequency first started?

Thanks

Re: Fully Battery Notifications

adillpickle — Mon, 10 Jun 2024 17:38:38 GMT

I receive them at least 10 times an hour. Way too often. I have four different cameras on my residence and one camera's battery may drain slightly (like 1% to 99%) and then charge again. That's when I receive a fully battery notification. Just wanting to turn that type of notification off.

Re: Fully Battery Notifications

ShayneS — Mon, 10 Jun 2024 17:50:38 GMT

Hi @adillpickle

Is this occurring with Android or iOS & Which version?

Do the notifications appear on any other handheld devices as well?

Re: Fully Battery Notifications

adillpickle — Tue, 11 Jun 2024 12:42:48 GMT

It's only happening on my Apple iOS mobile device

Re: Fully Battery Notifications

ShayneS — Tue, 11 Jun 2024 16:39:43 GMT

@adillpickle

I have a few questions. Can you pm me with the serial number of the affected devices?

Are these power adapters connected to an outlet that has a switch on it?

Re: Fully Battery Notifications

adillpickle — Wed, 12 Jun 2024 14:10:33 GMT

I sent you the serial numbers via PM.

These units are not connected to a power adapter. They are are solar powered.

Re: Fully Battery Notifications

ShayneS — Wed, 12 Jun 2024 16:21:50 GMT

Thank you, I added the info and I will provide an update when I receive more information.

Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way

Prufrock — Fri, 21 Jun 2024 17:40:32 GMT

Two of my Arlo cams are now sending notifications that they are fully charged. These cams are connected to solar chargers, and thus the notifications are unnecessary--and disruptive. Arlo support should update the firmware to fix this issue.

Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way

BrookeN — Fri, 21 Jun 2024 18:45:39 GMT

Thank you for bringing this to our attention. I have reached out to our development team, I will update the community as soon as possible,

Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way

MEEFlorida — Mon, 24 Jun 2024 14:01:15 GMT

This just started happening for me as well. Please notify with remedy.

Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way

BrookeN — Mon, 24 Jun 2024 14:27:36 GMT

I will update as soon as possible. thank you for letting us know.

Re: Fully Battery Notifications

SteveCK — Tue, 25 Jun 2024 10:35:07 GMT

I'd love to hear the answer to this too.

Mine just started doing this. I have two Arlo Essential cameras, both on a solar charger, but only one is sending me these notifications. I use an Android device.

Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way

Jimmysnakes — Wed, 26 Jun 2024 11:36:46 GMT

Thank you for relaying the message, these new notifications are annoying and how I found this thread. It needs a fix asap

Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way

Prufrock — Wed, 26 Jun 2024 21:26:58 GMT

I have opened a Support Case with Arlo and have tried the technician's suggestions to remedy the problem: uninstall and re-install the Arlo app, log in from a different device, remove and re-add a camera. The first two made no difference, and I am monitoring the specific camera that I removed and re-added.

Meanwhile, however, I believe I may have through trial-and-error arrived at a "fix" for the unwanted "fully charged" notifications that began several days ago:

Open "Settings" for an individual camera (Click on the gear symbol at the bottom right of the camera panel on the "Devices" page).

Scroll down and click on "Camera LED."

Switch off "Battery Fully Charged Indicator."

I tested this theory on two of my Arlo Essential Spotlight, the first with the LED setting on and second with it off. After fully charging, the first camera sent a notification, but the second did not. Furthermore, after switching the LED setting off, none of my solar-panel-charging cameras has sent a notification.

It may be premature to offer this as a solution without further monitoring, but I wanted to get it out to the community in case others may want to try it.

Of course, stopping the notifications doesn't explain why they began in the first place, and some users may depend on the LED fully charged indicator, but these are things that the capable Arlo Support folks can tackle down the road.

If the notifications begin again with the LED switch off, I'll let you know.

Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way

Prufrock — Wed, 26 Jun 2024 21:34:28 GMT

Well, that "fix" didn't just very long. One of my solar-panel-connected cameras just sent a notification even though LED charge light is switch off. I cannot explain why another camera didn't send a notification when it reached 100% charge.

Back to the drawing board.

Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way

SDRob01 — Wed, 26 Jun 2024 21:55:34 GMT

I have noticed it varies by camera too. A few don't notify about battery at all, while some do, despite all being on same FW. I don't think it's a camera thing.

The cameras have always reported battery status to the app, that's how it knows what icon to show. The app has recently just decided to start sending a notification when the charge is full.

Ideally, there would be a simple toggle in the app settings to disable battery status notifications, or add a new Android "notification category" for Battery Status that you could choose to turn on or off. Some people who rely on manually recharging batteries may need to know when battery is low or charged, whereas others with permanent power sources likely don't want those notifications. Android already has a perfect solution for that (notification categories), the app devs just need to make use of it.

Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way

TheDudeMan — Thu, 27 Jun 2024 02:38:13 GMT

I am also suddenly having this issue on the one camera I updated the firmware on. That camera is connected to a solar panel to recharge, and with the sun coming up very early in the morning, I am now getting awoken ridiculously early thinking that someone is breaking in. Please immediately roll back this new notification until the developers implement a way to toggle this notification on and off, and to use a notification class that doesn't share the same as camera movement so it respects the OS do not disturb window.

Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way

Edinburgh_lad1 — Thu, 27 Jun 2024 06:58:37 GMT

If these notifications have started all of a sudden, it's likely to be a software-related issue (firmware).

Arlo won't roll the firmware back. You have to wait for a new release.

So, just to be clear: firmware and other software-related releases are not tested at all or adequately enough before they're released.

One spends a pretty penny on Arlo products and, it appears, then takes part unaware in software testing for them.

topic Re: Pro 4, &quot;Your device is fully charged&quot; notifications have started alerting, and no way in Arlo Pro 4

Pro 4, "Your device is fully charged" notifications have started alerting, and no way to turn off.

Fully Battery Notifications

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Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way

Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way

Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way

Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way

Re: Fully Battery Notifications

Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way

Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way

Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way

Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way

Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way

Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way

topic Re: Pro 4, "Your device is fully charged" notifications have started alerting, and no way in Arlo Pro 4