topic Lack of support and terrible app in Arlo Pro 4

Lack of support and terrible app

LittleAngel66 — Sat, 31 Aug 2024 20:25:18 GMT

I am trying to contact support for help with this useless app but the even more useless bot tells me I can't have support because I don't have a subscription! I would love Arlo to explain what I am paying for each month then!!

No matter what I do I can't get automations to work, nor can I get the arrive/leave working consistently. And if it does work but I arrive home after the automation was due to start it won't kick in. So frustrating I can't even talk to someone it looks like Arlo is going in the bin

Re: Lack of support and terrible app

jguerdat — Sun, 01 Sep 2024 13:23:00 GMT

Some screenshots of your automations with full descriptions of what you want to accomplish would help. Have you read the various FAQs here about automations, etc. to see if they help?

Re: Lack of support and terrible app

LittleAngel66 — Wed, 04 Sep 2024 09:06:30 GMT

Re: Lack of support and terrible app

LittleAngel66 — Wed, 04 Sep 2024 09:09:31 GMT

Sorry for the delayed reply, a crazy week. It's very random sometimes it works but mostly it doesn't. I've checked all the articles. I'll try and attach the screenshots

Re: Lack of support and terrible app

LittleAngel66 — Wed, 04 Sep 2024 09:12:44 GMT

Re: Lack of support and terrible app

jguerdat — Wed, 04 Sep 2024 13:27:18 GMT

A suggestion by another user here may have fruit:

Edit your schedules to add another action. For nighttime, choose Enable/Disable an Automation and choose the Arrive geofencing automation to be disabled. For the daytime automations, do the same process but in this case choose to enable the Leave automation. This (theoretically) helps schedules and geofencing to work together.

Now edit your geofencing and add new actions to them. For Leave add both your daytime and nighttime schedules to be disabled. For Arrive add both your daytime and nighttime schedules to be enabled.

Re: Lack of support and terrible app

LittleAngel66 — Wed, 04 Sep 2024 18:11:57 GMT

Thank you I'll change it now. I did have something similar I tried a number of combinations that didn't work so deleted everything and just went back to basics, but I can't remember if this was one of them so fingers crossed

Re: Lack of support and terrible app

LittleAngel66 — Thu, 05 Sep 2024 05:47:48 GMT

I've given that a try but no luck unfortunately. It worked about half the time today. It sometimes recognised someone went out, but not that they came back at lunchtime. Then got it right when I came home this evening but failed when I went back out again. There's no consistency with it. We may as well just resort to trying to remember to do everything manually. I would love to find the solution. Thanks for your help.

Re: Lack of support and terrible app

BrookeN — Mon, 16 Sep 2024 14:50:00 GMT

We are investigating reports of this behavior, as soon as there is an update I will reach out to the community.

Re: Lack of support and terrible app

LittleAngel66 — Mon, 16 Sep 2024 22:37:05 GMT

Thank you, hopefully the update is not too far away. Infuriating that I have spent weeks communicating with support and there is no acknowledgement of a fault at your end just more passing from pillar to post and requests for more irrelevant information

Re: Lack of support and terrible app

BrookeN — Mon, 11 Nov 2024 15:32:53 GMT

Are you still seeing this same behavior?