topic Re: Schedules not respected when I am away and come home in Arlo Pro 4

Geofencing is completely broken in the new APP

baumbachaflocka — Mon, 04 Dec 2023 16:52:59 GMT

The old app worked great with geofencing, it would not arm unless every device left the area. Now it always arms if just 1 person leaves. My system is configuration is the following: anyone arrives> standby, everyone leaves> arm away

They are both set to always enabled and I have made sure that both my devices are setup correctly with always allowing precise location, notifications and do not have battery saver on. Its so frustrating because the old app worked great and the new one is so bad and we were forced to switch when we added the new cameras.

More info there is 1 iphone and 1 android phone used for geofencing, I have it set to the largest area and no other automations except for the geofencing ones.

Re: Geofencing is completely broken in the new APP

ShayneS — Wed, 06 Dec 2023 20:08:49 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact

Re: Geofencing is completely broken in the new APP

Johanwiltvank — Sat, 23 Dec 2023 11:50:01 GMT

Same here. And in my experience, the camera's are constantly armed. Even when all persons are present.

How do you setup geofencing on the new app?

Voidspaces — Sun, 24 Dec 2023 12:27:24 GMT

I am a software engineer and can’t work out how to setup geofencing on the new app - or be able to identify issues. Is there a guide somewhere? I just want my wife’s phone and mine location to change to “arm away” when everyone leaves, and “standby” when anyone is home. Simple, no? The fact that I have 3 devices listed that I can’t edit, and 2 of them with the same name “iPhone” (!), makes it impossible to understand if I guessed the wrong setup or if there is an issue with geofencing because of these devices. I won’t list all setup configurations, because I tried everything, but mode remains “standby”. A guide would be welcome. Any help would be appreciated.

Re: How do you setup geofencing on the new app?

jguerdat — Sun, 24 Dec 2023 14:32:31 GMT

Start with these FAQs and ask questions:

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

https://kb.arlo.com/000062822/What-are-Arrive-Leave-Automations-and-how-do-I-set-it-up-for-my-Arlo-system-App-4-0

And maybe:

https://kb.arlo.com/000062942/How-do-I-add-a-Schedule-Automation-to-my-Arlo-system

Re: How do you setup geofencing on the new app?

Voidspaces — Sun, 24 Dec 2023 20:25:31 GMT

Thanks. Looks like I did things correctly. So now that I have setup arrive/leave automations (anyone arrives -> standby / everyone leaves -> arm away), and made them both the only enabled automations in Arm Away/ Standby modes, if every device is out of the geofencing radius and I select “standby” it should immediately switch to “arm away”, right? I would expect this, but does not happen.

Re: How do you setup geofencing on the new app?

jguerdat — Mon, 25 Dec 2023 14:03:15 GMT

I haven't tested it that way. My suspicion is that selecting Standby is overriding the GF setting because it was manually set.

Re: How do you setup geofencing on the new app?

Voidspaces — Mon, 25 Dec 2023 14:06:41 GMT

Thank you. So how do I set it to geofencing?

Re: How do you setup geofencing on the new app?

jguerdat — Wed, 27 Dec 2023 15:08:08 GMT

GF is always running so you would need to manually set the mode back to the normal GF mode after manually setting it to something else.

Re: How do you setup geofencing on the new app?

Voidspaces — Wed, 27 Dec 2023 15:13:38 GMT

I’m confused, sorry. It’s either always running (and not working for me), or it has to be set manually “back to the normal GF” - right? Currently, I am indeed setting mode manually as GF does not work. How do I manually set the mode back to the normal GF? I don’t see this option. Thanks in advance

Re: How do you setup geofencing on the new app?

jguerdat — Wed, 27 Dec 2023 15:20:13 GMT

If GF is working at all, it's always checking your location and will set the mode appropriately. Manually changing it means you've overriden the GF settings so you would need to once again set the mode manually to get back to where it should be.

Of course, GF has to be working in the first place. At this point, I'd suggest official support using the app to go to Settings, Support, choose a camera model and scroll down to Contacts.

Re: Geofencing is completely broken in the new APP

jcplonghorn — Thu, 11 Jan 2024 00:34:23 GMT

Same here. One of the two designated people (devices) leaves, and randomly throughout the day, the indoor cameras are recording even though the one person is home. The mode is set for only outside cameras when we are home. This is a recent problem with a recent app update or firmware update on the cameras, not sure which. It had worked perfectly for years.

Re: Geofencing is completely broken in the new APP

ShayneS — Wed, 17 Jan 2024 16:54:27 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Geofencing is completely broken in the new APP

Bah0482 — Wed, 24 Jan 2024 20:39:39 GMT

I am also having geofencing issues. Same experience worked fine until the new app. Geofencing is one of the main reasons I own arlo cameras. Good to know they are aware but they need to communicate to users more that they know of this issue.

Help with geofencing, scheduling, and new app

Retired_Member — Tue, 09 Apr 2024 07:12:37 GMT

Hi, I can't seem to configure Schedules and Automations to work seamlessly. I thought I had set this up correctly, but on a recent trip away from home, we discovered that the app was not switching modes as I had thought.

I want the Geofencing to work at all times, and the Schedules to work when we are home. In the old app this was easy to set up.

In the new app, the scheduling is not recognising our geofencing location once the schedule expires. So we've been away and the cameras have switched off in the morning, despite us being away. If I flip the logic, the cameras remain on, even though we are still home.

Want I want to do:

At 11pm each night, turn on all cameras, if they are not already on because of geofencing.
At sunrise, turn off all cameras, but only if we are home.

With geofencing, Arm Home when anyone arrives home. Arm Away when all Leave.

Can anyone please assist?

Re: Help with geofencing, scheduling, and new app

StephenB — Tue, 09 Apr 2024 11:07:04 GMT

@Retired_Member wrote:

Can anyone please assist?

If you remove automations for geofencing, does the schedule work as desired?

Re: Help with geofencing, scheduling, and new app

Retired_Member — Tue, 09 Apr 2024 22:00:38 GMT

No.

If I change the schedule to Arm Away at the end of the schedule, the cameras remain on, even when we are home.

If change the schedule to Arm Home at the end of the schedule, the cameras switch off, even if we are away.

Basically, the geofencing doesn't work once the scheduling ends regardless of our location. Maybe I've set it up wrong. I have to say, like other users, the interface is not intuitive at all. e.g. When scheduling ends, I'd expect an option to resume to normal geofencing, instead I have to select Geo Leave, Geo arrive, Arm Away or Arm Home. None of these behave correctly.

Re: Help with geofencing, scheduling, and new app

StephenB — Wed, 10 Apr 2024 10:50:56 GMT

@Retired_Member wrote:

If I change the schedule to Arm Away at the end of the schedule, the cameras remain on, even when we are home.

If change the schedule to Arm Home at the end of the schedule, the cameras switch off, even if we are away.

I'm not certain what you mean by "change the schedule".

Feed uses a different model for scheduling (scheduling an event to change the mode), so you do need one automation for each transition point. One automation to switch to Arm Away whan you want to shift to that, and a second automation to switch to "Arm Home" when you want to switch to that.

Is that you've set up?

https://kb.arlo.com/000062942/How-do-I-add-a-Schedule-Automation-to-my-Arlo-system

Re: Help with geofencing, scheduling, and new app

Retired_Member — Wed, 10 Apr 2024 21:35:27 GMT

I mean "add" a schedule.

Sorry but I don't follow the rest of your post.

All I want to do is have the cameras on between 11pm and Sunrise everyday no matter what. For all other times, it should be choosing mode based on geofence location. There is no option to do that, that I can see, unlike the old app.

Re: Help with geofencing, scheduling, and new app

StephenB — Wed, 10 Apr 2024 22:18:07 GMT

@Retired_Member wrote:

All I want to do is have the cameras on between 11pm and Sunrise everyday no matter what. For all other times, it should be choosing mode based on geofence location. There is no option to do that, that I can see, unlike the old app.

I suggest reading the link I posted.

To set up the schedule you need to set up two automations. One to trigger armed home (or armed away) at 11 pm, and another to trigger standby at sunrise. Have you done that step?