topic Re: Camera not functioning in Arlo Pro 4

Camera not functioning

Camera-5 — Sat, 03 Aug 2024 22:30:02 GMT

does the red lines mean my battery is no good ? The camera won’t link up at all.

Re: Camera not functioning

jguerdat — Sun, 04 Aug 2024 14:38:25 GMT

None of the batteries I just checked have that icon so I can't be sure. Mine have been around for a while so it's possible a different batch or even vendor was used. Have you used a voltmeter to check the voltage as measured by touching the connections marked + and -? I get a reading of about 4.25 volts DC on a charged battery.

Re: Camera not functioning

Camera-5 — Mon, 12 Aug 2024 14:05:22 GMT

I appreciate the response. I think it’s a software issue with the camera itself. I may try and update it again and see if that fixes the issue of not linking up to my wifi

Re: Camera not functioning

ShayneS — Thu, 15 Aug 2024 15:44:43 GMT

Hi @Camera-5

This looks to be a red water indicator.

If this camera or battery was purchased new from Arlo or one of our retailers within 12 months, we should be able to replace it for you.

Re: Camera not functioning

Camera-5 — Thu, 15 Aug 2024 15:57:12 GMT

I have 5 cameras. I’m not sure why that particular one would begin to have a water issue. How do I check to see if it’s warrantable ?

Re: Camera not functioning

Camera-5 — Sun, 18 Aug 2024 17:54:43 GMT

here is the picture of the camera info.

Re: Camera not functioning

jguerdat — Mon, 19 Aug 2024 13:44:56 GMT

@Camera-5 wrote:

I have 5 cameras. I’m not sure why that particular one would begin to have a water issue. How do I check to see if it’s warrantable ?

It's possible that the o-ring is damaged, missing or not properly positioned, letting moisture inside.

Re: Camera not functioning

ShayneS — Mon, 19 Aug 2024 18:07:03 GMT

Hi @Camera-5

I have escalated this for you and Support will be reaching out as soon as possible.

Thank you