topic Can’t access system in Arlo Pro 4

Can’t access system

Jim49 — Mon, 12 Aug 2024 23:17:37 GMT

Haven’t had monitoring of system for six months. Just signed up to use cameras. Unfortunately I tap on app and it won’t let me in. Arlo support is horrific. Not sure what I’m doing wrong. Even went to App Store and it says up to date. But have zero control of cameras.

Re: Can’t access system

StephenB — Tue, 13 Aug 2024 11:07:18 GMT

@Jim49 wrote:

Haven’t had monitoring of system for six months. Just signed up to use cameras. Unfortunately I tap on app and it won’t let me in.

So the issue is that you can't log in?

Also, are you using the primary account? Or were the cameras shared with you by someone else?