topic Re: Everytime I leave the Country the cameras go offline in Arlo Pro 4

Everytime I leave the Country the cameras go offline

Pcarmichael — Sun, 11 Aug 2024 13:54:55 GMT

I purchased a 4 pack of the Arlo Pro 4 Cameras to monitor my house in Denmark. I frequently travel to Asia and the US and every time I leave the country the cameras show as “not connected to WiFi”. Our home WiFi is fine as I have a plex server that is running without fail. This has happened 3/3 trips in the last year so it is not a fluke. I get notifications until I open the app for the first time out of Denmark.

Re: Everytime I leave the Country the cameras go offline

jguerdat — Sun, 11 Aug 2024 13:58:02 GMT

I'm not sure why that would happen but have you tried using the web client (my.arlo.com) on a computer browser to see what happens?

Re: Everytime I leave the Country the cameras go offline

Pcarmichael — Sun, 11 Aug 2024 14:03:19 GMT

I have not tried that. I am going to the US in two weeks and can try. Every time this has happened has been via the mobile app on iOS

Re: Everytime I leave the Country the cameras go offline

jguerdat — Sun, 11 Aug 2024 14:10:35 GMT

Another possibility is to try both cell service only as well as when the phone is connected to WiFi.