topic Re: Updated app and unable to share in Arlo Pro 4

Updated app and unable to share

Kowenturner — Sat, 03 Aug 2024 12:43:01 GMT

I updated my app and so did my husband and the sharing with him isn’t working. We’ve tried everything. He gets the alerts but can’t open up the app.

Re: Updated app and unable to share

jguerdat — Sat, 03 Aug 2024 13:38:31 GMT

Do you mean he can't log in at all? What happens? What have you tried and what do you see?

Re: Updated app and unable to share

Kowenturner — Sun, 11 Aug 2024 10:10:41 GMT

My husband who I share the app with gets the notifications but is unable to open up the app. When he opens the app it is just buffering and nothing happens.

Re: Updated app and unable to share

jguerdat — Sun, 11 Aug 2024 14:00:09 GMT

The usual first step is to reboot the phone and reinstall the app. Is there anything different between your phones as to how they get internet access? Does this happen on both cell service only as well as WiFi?

Re: Updated app and unable to share

Kowenturner — Sun, 11 Aug 2024 15:58:31 GMT

It happens on wifi and cell service . He got a new phone and we downloaded the app and it is still doing the same thing. We have deleted it and added it a few times.

Re: Updated app and unable to share

jguerdat — Mon, 12 Aug 2024 12:45:04 GMT

WHat phone and OS version? This sounds like some sort of incompatibility.

Re: Updated app and unable to share

Kowenturner — Mon, 12 Aug 2024 15:24:14 GMT

No - I have the same phone and OS version with no problems - IPhone 15 Pro iOS version 17.6.1

Re: Updated app and unable to share

BrookeN — Mon, 09 Sep 2024 13:42:54 GMT

Were you able to add your husband as an authorized user?

Re: Updated app and unable to share

Kowenturner — Mon, 09 Sep 2024 20:32:53 GMT

No he hasn’t

Re: Updated app and unable to share

BrookeN — Mon, 16 Sep 2024 13:52:58 GMT

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior or closet to the behavior you are seeing.