topic Base and camera firmware not updating VMB4540r2 in Arlo Pro 4

Base and camera firmware not updating VMB4540r2

Wegentryjr1 — Wed, 07 Aug 2024 16:28:53 GMT

My base nor my cameras are updating their firmware. I started looking into this because starting back in maybe June/July my batteries started dying in about 1-2 weeks whereas they used to last several months up to that point.

Base firmware: 1.24.0.1_1528_8938370

All 5 Pro 4 cameras firmware: 1.060.13.0_23_19c4503

Re: Base and camera firmware not updating VMB4540r2

ShayneS — Fri, 09 Aug 2024 19:43:02 GMT

Hi @Wegentryjr1

The latest firmware version is currently in a slow release phase, your devices will receive this and automatically update when the releases at 100%. I do not have an ETA at this time.

Regarding the battery drain, have you tried rebooting or reinserting the batteries?

Re: Base and camera firmware not updating VMB4540r2

Wegentryjr1 — Fri, 16 Aug 2024 12:39:38 GMT

Something has changed! All of my batteries are only lasting about a week now. Unacceptable! When did the last update roll out? Not this current one (that is hardly rolling out anyway), but the one prior to this one? I cannot recommend this product for any use that uses it's battery.

Re: Base and camera firmware not updating VMB4540r2

ShayneS — Mon, 19 Aug 2024 21:05:29 GMT

@Wegentryjr1

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

Re: Base and camera firmware not updating VMB4540r2

Wegentryjr1 — Mon, 09 Dec 2024 13:05:54 GMT

Sorry for the lapse in communications here. Frustrated with Arlo so I kind of just gave up. I'm reset everything back to factory, had the base station connect to all the cameras and reduced the battery performance to max battery. I'm still only getting about 2 weeks out a battery when I used to get several months. I'm some point I'll start looking at other solutions beyond Arlo.

Re: Base and camera firmware not updating VMB4540r2

ShayneS — Thu, 12 Dec 2024 00:35:30 GMT

@Wegentryjr1

I have escalated this for you and support will be reaching out as soon as possible.