Does Arlo support actually exist?

jvanduzee — Mon, 05 Aug 2024 12:55:30 GMT

Can someone (hopefully from Arlo) explain to me why I cant get support on a product within the 1 year warranty period? From Arlo's website:

My product is within the period, yet I cannot get Live Chat support (at a minimum). Not only that, I pay for an Arlo Secure subscription and this is the type of support I get? Wow is all I can say.

Re: Does Arlo support actually exist?

StephenB — Mon, 05 Aug 2024 13:02:47 GMT

@jvanduzee wrote:

I pay for an Arlo Secure subscription

Then you can get phone support using the support center in the app. Your web site info doesn't apply, because you have a subscription plan.

If you see "Feed" in your app menu, then use this guide:

https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

If instead you see "Library" then use this one:

https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

FWIW, if you didn't have a plan you are still entitled to warranty support if the camera was purchased less than 12 months ago. Unfortunately that can be hard to access. But the mods here can create a support ticket on your behalf.

topic Does Arlo support actually exist? in Arlo Pro 4

Does Arlo support actually exist?

Re: Does Arlo support actually exist?