topic Re: email no longer exists associated with account in Arlo Pro 4

email no longer exists associated with account

gustafus — Sun, 28 Jul 2024 14:24:59 GMT

Very frustrating dealing with (lack of) support chat. Email associated with my system no longer exists. They did an update that added 2 step verification, which is sent to the email that no longer exists, so I cannot get into my account to update to my new email address. I currently have no access to my cameras. Any advice? thanks.

Re: email no longer exists associated with account

BrookeN — Mon, 29 Jul 2024 20:13:41 GMT

I have escalated your concerns to support. They will reach out to you as soon as possible.

Re: email no longer exists associated with account

gustafus — Mon, 29 Jul 2024 21:13:03 GMT

SUPPORT. MY EMAIL NO LONGER EXISTS. so you just "helped" me by leaving me a voicemail from a number that I cannot call back to speak with someone. You informed me that you're sending me an email....to the email that no longer exists. Please call back so I can gain access back to my cameras. thanks...

Re: email no longer exists associated with account

gustafus — Mon, 29 Jul 2024 21:15:35 GMT

They called, left a message from a number I can't call back. They said they were going to email me...but that email NO LONGER EXISTS. I need to input my new email address, but I cannot gain access to my acct. because when I try to log in it sends a security code to the email I don't have access to.

Re: email no longer exists associated with account

BrookeN — Mon, 29 Jul 2024 22:43:38 GMT

Can you dm me the email address you are wanting support to reach you on, so I can provide it to support?

Re: email no longer exists associated with account

1101jeg — Sat, 23 Nov 2024 14:36:49 GMT

I am having the same issue

Re: email no longer exists associated with account

BrookeN — Mon, 25 Nov 2024 18:12:19 GMT

Please dm me the original email that is associated with the Arlo account as well as a good contact email. @1101jeg