topic Firmware update killed the camera in Arlo Pro 4

Firmware update killed the camera

BuffaloBob — Sun, 28 Jul 2024 18:39:52 GMT

I noticed that a Pro 4 camera showed a firmware update available and I clicked to update it and a few hours later the camera was dead. Holding the reset / sync button down gets no reaction and same for removing the battery and putting it back in. So I didn't update any other cameras. Today the other cameras don't show a update available.

1.080.22.0_31_1442d0e is what they have.

Anyway to revive the dead camera?

Re: Firmware update killed the camera

ShayneS — Tue, 30 Jul 2024 20:09:55 GMT

@BuffaloBob

Can you try powering it on with the original AC cable and power adapter then inserting the battery.

Re: Firmware update killed the camera

BuffaloBob — Tue, 30 Jul 2024 21:49:18 GMT

I can't because one of the 3 power connector tabs on the camera corroded away. I've been using this one by swapping out the battery.

Re: Firmware update killed the camera

ShayneS — Tue, 30 Jul 2024 22:21:55 GMT

I replied in your other thread. I escalated your previous concern to support and you can provide this info to the team when they reach out. They will be able to further assist you.