topic Re: Cannot see live feed in Arlo Pro 4

Cannot see live feed

Qrylander — Sat, 27 Jul 2024 03:21:46 GMT

I get motion alerts and it records the motion but I cannot view the live feed ever. This makes no sense. I know there is typically a delay but these have strong WiFi and lots of battery and will not show the live feed

Re: Cannot see live feed

StephenB — Sat, 27 Jul 2024 14:17:23 GMT

@Qrylander wrote:

I get motion alerts and it records the motion but I cannot view the live feed ever.

Are you saying

you cannot livestream the camera?
Or that there are no recordings in "Feed"

if (2), do you have a subscription for the camera?

Re: Cannot see live feed

Qrylander — Sat, 27 Jul 2024 15:00:49 GMT

I have the subscription and have set it all up, but all of a sudden the cameras will show colors instead of around my house. They still record activity and alert me if it’s in the activity zone but I can’t get to the live feed, it’s weird

Re: Cannot see live feed

StephenB — Sat, 27 Jul 2024 15:29:40 GMT

@Qrylander wrote:

I have the subscription and have set it all up, but all of a sudden the cameras will show colors instead of around my house. They still record activity and alert me if it’s in the activity zone but I can’t get to the live feed, it’s weird

This symptom either means

there is loss on the connection to the camera
the compression hardware in the camera is misbehaving

If it is happening on all your cameras, then network loss is more likely than the compression hardware misbehaving on multiple cameras at the same time.

If you have a base station/smarthub, then I suggest rebooting your network (restart the router and any switches), and then restart the base/smarthub.

You might also try

removing/reinserting the battery in one of the cameras
bringing one of the cameras closer to the base (or router if you have no base). Not too close, but ideally > 6 feet away, but still in the same room.