topic Re: Unable to do live view and motion recordings missing in Arlo Pro 4

Unable to do live view and motion recordings missing

Tonered12 — Tue, 23 Jul 2024 16:37:45 GMT

Arlo website says they fixed this issue 20 minutes ago but I’m still unable to see any recordings or get motion notifications for the past hour. I am unable to select live view either does anyone else have this problem still?

Re: Unable to do live view and motion recordings missing

TacoTuesday — Tue, 23 Jul 2024 17:09:23 GMT

Live view and video recordings are not working for me either.

Re: Unable to do live view and motion recordings missing

SciTeacher — Tue, 23 Jul 2024 17:11:11 GMT

It’s 1:08 Eastern time and I am having this issue. For me, the issue started around 11am. I reset and hard reset my base station as well as taking batteries out of cameras and putting them back in. I cannot view cameras live and they are not recording. What is going on?

Re: Unable to do live view and motion recordings missing

TacoTuesday — Tue, 23 Jul 2024 17:14:21 GMT

It’s an issue on arlo’s end, not the customer side. They need to fix it on their systems. I’m in the west coast so it sounds like it’s a problem nation wide. Can someone from support please chime in on this?

Re: Unable to do live view and motion recordings missing

SciTeacher — Tue, 23 Jul 2024 17:13:12 GMT

Thank you for the reply. I hope it gets resolved soon.

Re: Unable to do live view and motion recordings missing

SciTeacher — Tue, 23 Jul 2024 17:24:15 GMT

Do we know if Arlo is aware of the issue?

Re: Unable to do live view and motion recordings missing

StephenB — Tue, 23 Jul 2024 17:31:32 GMT

@SciTeacher wrote:

Do we know if Arlo is aware of the issue?

They are. See https://status.arlo.com/

Though the website claims livestreaming is working, it is not working for me. The system says "Connecting" for a while, and then gives up.

Can’t view live feed

Qrylander — Tue, 23 Jul 2024 17:31:32 GMT

Not sure what happened, my cameras all have a strong signal to the router and have 80% or more charge but all of a sudden do not show the live feed and stopped recording/detecting motion. I have no clue what happened

Re: Unable to do live view and motion recordings missing

TacoTuesday — Tue, 23 Jul 2024 17:32:28 GMT

Their system status says recordings are down only, but that’s partially true. Live stream is also down even though they say it’s up.

Re: Unable to do live view and motion recordings missing

SciTeacher — Tue, 23 Jul 2024 17:35:14 GMT

That is exactly what it does when I try to view live stream. It will also indicate that it senses motion but will not record. Thank you for your reply.

Re: Unable to do live view and motion recordings missing

ShayneS — Tue, 23 Jul 2024 17:40:03 GMT

Thank you all for providing your feedback. The development team is investigating these reports and I will provide more information as soon as possible.

More Than Recording Outage

Wilburdoo — Tue, 23 Jul 2024 17:47:43 GMT

Status site is showing an outage for video recording. Live Streaming is also down.

Re: Unable to do live view and motion recordings missing

Just1Guy — Tue, 23 Jul 2024 18:35:08 GMT

Having the same issue. It’s now 1:31 cst and cameras haven’t recorded for 3 or more hours. Not home right now and actually had an event. Received 12 or so camera alarms and not one recording.
Fortunately it was my daughter and she called. Had it been a true break-in I would have had no recorded evidence. This is awful.

Re: Unable to do live view and motion recordings missing

SciTeacher — Tue, 23 Jul 2024 19:11:14 GMT

Update 3pm.

Looks like my issue is mostly resolved. Live is now working. Recordings and recording notifications are showing up in library but are very slow to do so.

Re: Unable to do live view and motion recordings missing

ShayneS — Tue, 23 Jul 2024 19:41:42 GMT

Thank you for providing your feedback. The symptoms with missing recordings and delayed live streaming should now be resolved. Please let me know if you experience this again.

You can find more info here: https://status.arlo.com

Re: Unable to do live view and motion recordings missing

SciTeacher — Tue, 23 Jul 2024 21:40:04 GMT

As of 5:30pm Eastern, cameras are set to 100% to detect motion. They are slow to detect motion and don’t detect motion of my pets. Recordings are still very slow to show up in library and give notification minutes later.

Camera wasn't loading live

123property — Tue, 23 Jul 2024 22:16:10 GMT

Sent chat to support and it was fixed in a couple of hours. Thank you!

Re: Unable to do live view and motion recordings missing

Tonered12 — Wed, 24 Jul 2024 00:03:16 GMT

Are your recordings lagging as well? Mine is taking a minute or so after it picks up motion

Re: Unable to do live view and motion recordings missing

SciTeacher — Wed, 24 Jul 2024 00:04:43 GMT

Yes, they were. As the evening has gone on, it seems the issues are getting resolved. My service is pretty much back to normal.

Re: Unable to do live view and motion recordings missing

Tonered12 — Thu, 25 Jul 2024 19:23:57 GMT

Hi Shane, I’m seeing other posts in Reddit as well as my own experience that after the fix was implemented the app is running much slower. There always was about a minute delay from the motion event to notification and now it’s over that and even opening the app itself is slower