topic Re: Pro4 in Arlo Pro 4

Pro4 - Can't discover device after chime sounds

Luckyduck — Thu, 28 Oct 2021 18:00:30 GMT

Arlo won’t discover device . Phone and camera on 2.4ghz WiFi. Lights blinking, chime sounded. What else can I try?

device has been working great for a year and was disconnected accidentally when brought in to be charged. Now it won’t re-connect. thanks for any ideas

Re: Pro4

StephenB — Thu, 28 Oct 2021 11:51:52 GMT

@Luckyduck wrote:

Arlo won’t discover device . Phone and camera on 2.4ghz WiFi. Lights blinking, chime sounded. What else can I try?

Try using a PC browser (my.arlo.com).

Re: Pro4

Luckyduck — Fri, 29 Oct 2021 14:26:06 GMT

Hey StephenB
Thanks so much for your input. Tried using my PC and even tried a direct connect camera to pc via USB but the camera is still not being discovered. Very frustrating!
Really appreciate your time.
Thanks 😊

Re: Pro4

StephenB — Fri, 29 Oct 2021 15:24:04 GMT

@Luckyduck wrote:
even tried a direct connect camera to pc via USB

That definitely won't work.

You might try a factory reset (holding down sync until the camera flashes amber - about 15 seconds).

Re: Pro4

Luckyduck — Fri, 29 Oct 2021 18:45:06 GMT

WooHoo!
Thank you StephenB!
Hard reset thru PC didn’t work but tried again thru iPhone - success!!
Thanks so much for sharing your smarts😊

Re: Pro4

StephenB — Fri, 29 Oct 2021 19:47:23 GMT

I'm glad you got through it.