topic Re: Arlo PRO 4, failed and can't get warranty info from support, only endless email asking to update in Arlo Pro 4

Arlo PRO 4, failed and can't get warranty info from support, only endless email asking to update my

Wmine — Sat, 06 Jul 2024 19:08:56 GMT

Good luck trying to get meaningful support or warranty service.

Camera doesn't work regardless of how many times you reset it or follow all the steps.

More then ten emails from ARLO asking me to go to support and try all the steps again and again.

Insane!

No more ARLO for me.

Re: Arlo PRO 4, failed and can't get warranty info from support, only endless email asking to upd...

ShayneS — Mon, 08 Jul 2024 23:43:37 GMT

Hi @Wmine

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 44150222

Re: Arlo PRO 4, failed and can't get warranty info from support, only endless email asking to update

Dthomas29 — Tue, 09 Jul 2024 13:48:36 GMT

Yep same here. I’ve had a few cameras work for months then just stop and no amount of updates or resets have helped. Support is crap & I’m ready to trash the cameras.

Re: Arlo PRO 4, failed and can't get warranty info from support, only endless email asking to update

ShayneS — Tue, 09 Jul 2024 16:46:03 GMT

Hi @Dthomas29

Can you provide more information regarding the symptoms you were experiencing?

Re: Arlo PRO 4, failed and can't get warranty info from support, only endless email asking to update

Dthomas29 — Wed, 10 Jul 2024 04:30:29 GMT

Yea I have had 4 of my 6 Arlo pro 4 cameras just stop connecting to the internet & wont sync back when resetting. After constant disconnects & an hour of messaging, they kept wanting me to do more. I shouldn’t have to do crazy run arounds to get my devices working when it’s happened with more than 1.

Re: Arlo PRO 4, failed and can't get warranty info from support, only endless email asking to update

Edinburgh_lad1 — Wed, 10 Jul 2024 05:34:56 GMT

If it's happened to all of your cameras, then this suggests a problem with your setup/network/account. Statistically, it's unlikely that all cameras would break all at once.

Re: Arlo PRO 4, failed and can't get warranty info from support, only endless email asking to update

Dthomas29 — Wed, 10 Jul 2024 13:40:14 GMT

All cameras have not broke at once, this has happened to 4 cameras over the course of 5 months. If it was my setup in some regard, I would not still have 2 cameras working & cameras randomly not working (and not connecting again after hard reset) while others are still connected to same network.

Re: Arlo PRO 4, failed and can't get warranty info from support, only endless email asking to update

ShayneS — Wed, 10 Jul 2024 16:14:56 GMT

@Dthomas29

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 44152820