topic Re: Pro 4 and 5G in Arlo Pro 4

Pro 4 not connecting with new 5G internet

KT80 — Wed, 26 Jun 2024 15:19:56 GMT

I have recently upgraded my home wifi to 5G. The original Arlo base station connected by Ethernet but my wireless doorbell and wifi Pro 4s didn’t. I disconnected the 5G so it was using only 2.4GHz but the cameras still didn’t connect. How can I resolve.

Re: Pro 4 and 5G

StephenB — Sun, 23 Jun 2024 10:46:06 GMT

@KT80 wrote:

I have recently upgraded my home wifi to 5G. The original Arlo base station connected by Ethernet but my wireless doorbell and wifi Pro 4s didn’t. I disconnected the 5G so it was using only 2.4GHz but the cameras still didn’t connect. How can I resolve.

If the camera and doorbell are still in your account, then try setting the wifi network name and password to match what you were using with the old router.

Re: Pro 4 and 5G

KT80 — Sun, 23 Jun 2024 11:16:26 GMT

they aren’t connected anymore. I thought removing and reconnecting would work initially until I realised it was a 5G problem

Re: Pro 4 and 5G

StephenB — Mon, 24 Jun 2024 00:08:55 GMT

Try doing a hardware reset - opening up the camera and holding down the button side until the LED flashes amber (about 15 seconds).

Then try adding it to the account using a PC (my.arlo.com).