topic Re: New update causing disconnects? in Arlo Pro 4

New update causing disconnects?

lpd688 — Wed, 19 Jun 2024 21:56:47 GMT

The new update that is to make the system/cameras/app more stable is now causing constant disconnects. There was no issue before the update. Please fix!

Re: New update

lpd688 — Tue, 18 Jun 2024 00:20:13 GMT

When I got home from work, I factory reset all 4 cameras. Cameras still are randomly disconnecting. If I try and spend hours trying to call support, they are going to tell me to do the same thing. Funny it took an hour to reconnect all cameras and had to sync repeatedly until the cameras were finally found. Highly unusual! Especially considering these cameras have not had a disconnect problem before or factory resetting the entire camera! Please fix your update.

Re: New update

lpd688 — Tue, 18 Jun 2024 01:14:39 GMT

After reinstalling, initially all cameras showed active. About 20 minutes later 2 were active, 2 disconnected. Then all 4 showed disconnected. Now 2 show disconnected. Funny thing is if I walk in front of them they record and upload immediately. So the devices are connected properly. It is not a static or dhcp issue. Never had the problem before.

Re: New update causing disconnects?

ShayneS — Wed, 19 Jun 2024 21:57:38 GMT

Hi @lpd688

Does the web portal show the same messaging?