topic Re: Unable to log in to account on PC. Cell version wortks fine in Arlo Pro 4

Unable to log in to account on PC. Cell version wortks fine

LNA_Lyn — Thu, 30 May 2024 11:55:40 GMT

I am getting this message:
Application was removed from your device. Try another verification method to sign in.
There is nothing to click on to select verification or method.
Has been working just fine for many months. What is wrong?

Thanks,

Lyn

Re: Unable to log in to account on PC. Cell version wortks fine

StephenB — Thu, 30 May 2024 12:06:24 GMT

@LNA_Lyn wrote:

I am getting this message:
Application was removed from your device. Try another verification method to sign in.
There is nothing to click on to select verification or method.
Has been working just fine for many months. What is wrong?

Thanks,

You are using my.arlo.com? There should be a "Try another verification" method at the bottom of the screen.

If you aren't seeing that, perhaps post a screenshot.

It would also be helpful to know browser you are using, and some more info on the PC (Mac?, Windows?, Linux?, Chromebook?).

Re: Unable to log in to account on PC. Cell version wortks fine

LNA_Lyn — Thu, 30 May 2024 12:59:10 GMT

Yes, my.arlo.com. Screenshot attached - no place to click at bottom.

I'm on PC, Win 10, Chrome. All has worked flawlessly since last Oct.

Re: Unable to log in to account on PC. Cell version wortks fine

StephenB — Thu, 30 May 2024 15:43:00 GMT

Can you post a screenshot showing what happens after you click on "Log in"?

Re: Unable to log in to account on PC. Cell version wortks fine

LNA_Lyn — Thu, 30 May 2024 17:05:09 GMT

I did in my previous response. Look up.

Thx,

Lyn

Re: Unable to log in to account on PC. Cell version wortks fine

LNA_Lyn — Thu, 30 May 2024 17:11:20 GMT

StephenB -

Perhaps you can't read what it says at the top of the screen in the red bar. It says:

"Application was removed from your device. Try another verification method to sign in."

I have no idea what "application" it is referring to or why it would have been removed, or what device for that matter.

Re: Unable to log in to account on PC. Cell version wortks fine

StephenB — Thu, 30 May 2024 19:53:17 GMT

@LNA_Lyn wrote:

I have no idea what "application" it is referring to or why it would have been removed, or what device for that matter.

Ok, so it sounds like you are seeing the error message after you attempt to log in - instead of seeing the more usual option to try again with a different verification message. Is that correct?

If so, are you able to try this on a different PC?

It's not an error I've seen before, so I am tagging the mods ( @JamesC , @ShayneS , @BrookeN ) in hopes they will follow up.

Re: Unable to log in to account on PC. Cell version wortks fine

LNA_Lyn — Thu, 30 May 2024 20:55:48 GMT

Yes, I am seeing the error after I try to log in.

I just tried it on 2 other PCs - one a high-end HP Z800 series workstation and the other a Microsoft Surface Pro laptop. Both are on Win 10 Pro like my desktop system (which is an HP Z200 series workstation). Same thing happens on all 3 systems. No difference.

Meanwhile, it still works fine on two Samsung (Android) phones.

Looks like the problem is with Arlo ...

Re: Unable to log in to account on PC. Cell version wortks fine

LNA_Lyn — Fri, 31 May 2024 13:50:49 GMT

OK, problem solved.

It turned out to be verification settings on the account, which could only be accessed from my cell.

Rather an obscure and not clearly defined function ... but that seems to be the norm for Arlo software. Simple fix, and now I'm back in business and a bit wiser in the process.

Thanks to StephenB for the suggestions - you can add this one to your book of tricks for future reference.

Re: Unable to log in to account on PC. Cell version wortks fine

SirJoe73 — Mon, 10 Jun 2024 20:47:27 GMT

What settings did you change? I'm having the same issue and Arlo support has been no help.

Re: Unable to log in to account on PC. Cell version wortks fine

LNA_Lyn — Thu, 13 Jun 2024 21:21:44 GMT

I changed the verification settings on the account, which could only be accessed from my cell.

Re: Unable to log in to account on PC. Cell version wortks fine

eskanos — Mon, 14 Oct 2024 23:11:18 GMT

Where in the app on your phone? I don't see it anywhere. Thank you!

Re: Unable to log in to account on PC. Cell version wortks fine

StephenB — Mon, 14 Oct 2024 23:36:58 GMT

@eskanos wrote:

Where in the app on your phone? I don't see it anywhere. Thank you!

The trusted device list is in your account profile. Navigation info is here:

https://kb.arlo.com/000062289

Re: Unable to log in to account on PC. Cell version wortks fine

eskanos — Mon, 14 Oct 2024 23:38:18 GMT

I found it. Thank you!